**Experienced Customer Support Team Specialist – Multilingual Support and Account Management**

Are you passionate about delivering exceptional customer experiences and navigating complex banking systems? Do you have a knack for problem-solving and a flair for communication? If so, we invite you to join blithequark's dynamic Customer Support Team as a Customer Support Team Specialist. In this role, you will be the face of blithequark, providing top-notch support to our valued customers through various channels, including phone, online chat, email, and the Secure Message Center. **About blithequark** blithequark is a leading financial institution dedicated to empowering individuals and businesses to achieve their financial goals. With a rich history of innovation and a commitment to excellence, we strive to provide our customers with unparalleled service, cutting-edge products, and a culture of continuous learning and growth. As a Customer Support Team Specialist, you will be part of a talented team that is passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of our customers. **Key Responsibilities** As a Customer Support Team Specialist, you will be responsible for: * Educating and assisting customers with account inquiries, product, and service-related issues over the phone, through online chat, email, online feedback, and the Secure Message Center. * Providing expert knowledge of blithequark's products, fees, and policies, as well as technical support skills necessary for the assigned queue. * Identifying, educating, and documenting Fraud/Compliance Issues and providing resolution to our customers, while serving as a liaison to the Compliance Department for additional follow-up and reporting. * Participating in outbound projects, including online follow-up and fraud alerts, as well as additional projects as needed. * Documenting and maintaining account maintenance requests efficiently and accurately. * Demonstrating knowledge and proven technical skills to efficiently troubleshoot and resolve customer issues in a timely manner. * Acquiring general knowledge of departments such as Deposit Services, Electronic Banking, Customer Service, Operations, and Loan Collections for effective problem resolution. * Acquiring extensive understanding of various software systems, including Navigator, BPM, Client Central, Base 2000, Right Now, Director, UBTgo, Business Banking Online, Bill Pay, eQuest, FTNI, Visa Online, Verified by Visa, Centrix, Relius, Launch Compass (Zelle), Okta, Deluxe, and ezCard. * Evaluating risk based on account review and appropriate discovery with each caller to increase various banking limits up to your approved amount. * Quickly assessing probable fraudulent situations and educating customers accordingly, while collaborating with the Financial Crimes workgroup regarding such scenarios. * Educating and assisting customers with inquiries regarding bank communication and Marketing promotions. * Proactively building customer relationships to uncover account and lending needs. * Proactively participating in ongoing trainings, coaching, and meetings to ensure continued growth. * Assisting UBT employees with their inquiries in all queues. * Promoting blithequark's customer service philosophy. * Participating in ongoing product and sales training. * Understanding and adhering to all bank policies, laws, and regulations applicable to their role, completing compliance training, and following internal processes and controls as required. * Reporting all compliance issues, violations of law or regulations in accordance with the steps defined in bank policies. * Performing other job-related duties or special projects as assigned. **Qualifications** To be successful in this role, you will need: * 1-3 years of experience in a Call Center or Customer Service position. * Fluency in Spanish is required. * Prior bank experience and/or knowledge of blithequark's products, services is preferred. * Proficiency in Microsoft Word, Excel, and in working with other financial software. **Preferred Talents** We are looking for individuals who possess: * Effective communication skills. * A positive and people-focused attitude. * Organizational and time management skills. * Computer program and software problem-solving skills. * Deadline-driven and self-directed individuals who take initiative. * Problem-solving skills. **Working Environment** As a Customer Support Team Specialist, you will work in a sedentary environment, occasionally lifting and/or carrying up to 25 pounds. You will be working indoors, not exposed to outdoor elements or hazards. This role is eligible for hybrid work from home opportunities under the work from home guidelines upon completion of onboarding. **Compensation, Perks, and Benefits** As a valued member of the blithequark team, you can expect: * Competitive salary and benefits package. * Opportunities for career growth and professional development. * Collaborative and dynamic work environment. * Recognition and rewards for outstanding performance. * Comprehensive training and support to ensure your success. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Terms and Conditions** Please view the applicant terms and conditions before proceeding with your application.