**Senior Customer Success Business Partner – Driving Growth and Retention in a High-Performing B2B SaaS Environment**

Are you a strategic and results-driven professional with a passion for Customer Success? Do you thrive in fast-paced, dynamic environments where no two days are the same? If so, we invite you to join our Revenue Operations team at blithequark as a Senior Customer Success Business Partner. In this pivotal role, you will play a central part in shaping our GTM strategy, driving customer satisfaction, and fostering collaboration across functions to boost retention, growth, and overall business performance. **About blithequark** blithequark is a leading provider of innovative data integration technology, empowering marketers to turn their data into actionable insights that drive business results. With a strong focus on customer satisfaction, we've grown profitably to reach 750K+ users and over 60M€ in annual recurring revenue. Our team of 360+ growth-minded individuals from diverse backgrounds is dedicated to making data a marketing superpower. **Key Responsibilities** As a Senior Customer Success Business Partner at blithequark, you will: * Act as a trusted advisor and thought leader for senior individuals in Customer Success, leveraging data-supported strategies to promote collaboration across functions and drive customer satisfaction. * Partner with senior CS leadership to define and execute GTM strategies that improve customer outcomes and business performance. * Manage the customer success business rhythm, including MBRs, QBRs, forecasting, capacity planning, and performance tracking. * Manage and optimize core retention and CS processes, such as health scoring, customer segmentation, lifecycle playbooks, and renewal workflows. * Oversee and coordinate strategic efforts in Customer Success, Sales, Product Development, Marketing, Finance, and Revenue Operations. * Collaborate with the Revenue Technology (RevTech) team to define and evolve the CS tech stack strategy, ensuring systems support scale, automation, and insights. * Provide data-driven insights and executive-level reporting to inform strategic decisions and resource allocation. * Stay on top of industry best practices, incorporating them into internal strategies to keep our CS motion leading. * Advocate for the CS function within Revenue Operations and ensure alignment across all GTM teams. * Maintain and evolve the reporting infrastructure in close partnership with the data team, ensuring accurate, scalable, and insightful dashboards and metrics. **Essential Qualifications** To succeed in this role, you will need: * 5+ years of experience in Customer Success Operations, Revenue Operations, or GTM Strategy within a high-growth B2B SaaS environment. * Skilled strategic thinking with a demonstrated ability to contribute to executive-level decision making and cross-functional stakeholder collaboration. * Deep understanding of SaaS customer success drivers, including retention, expansion, onboarding, and lifecycle management. * Advanced analytical and forecasting skills, comfortable with data modeling, dashboards, and business reviews. * Experience in defining and implementing CS tools and systems, with a clear understanding of how tech enables scale and automation. * Proficiency with Salesforce—you understand its data model and how to use it for reporting, workflows, and process automation. * Skilled in managing complex, cross-functional projects with multiple stakeholders and balancing priorities. * Effective communicator and collaborator with a bias for action and a customer-first mindset. **Preferred Qualifications** While not essential, the following qualifications will be highly valued: * Familiarity with tools such as Salesforce, Gainsight, Planhat, Looker/Power BI, and SQL. * A solid foundation in analytical methods is appreciated. * Experience with PLG (Product-Led Growth) and hybrid sales motions. * MBA or similar advanced degree. **Benefits and Perks** As a valued member of our team, you can expect: * Competitive compensation package, including equity. * Great work equipment, and home office allowance for those working in our fully remote locations. * Health care benefits and leisure time insurance. * Sports and well-being allowance. **Work Environment and Culture** At blithequark, we prioritize a welcoming and inclusive workplace for all. Our team is dedicated to creating an environment where everyone feels valued and respected. We believe that a diverse workforce is a strong workforce, and we're committed to fostering a culture of collaboration, innovation, and growth. **How to Apply** If you're a motivated and results-driven professional with a passion for Customer Success, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!