**Experienced Full Stack Senior Customer Success Manager – Regional Education Technology Partnership Development**

At blithequark, we're revolutionizing the education sector with cutting-edge AI technology that empowers educators and students worldwide. As a mission-driven organization, we're committed to making education more efficient, equitable, and accessible. We're seeking an exceptional Senior Customer Success Manager to join our team in the Florida region, driving strategic partnerships with schools and districts to reduce teacher burnout and accelerate student learning. **About blithequark** blithequark is a fast-growing company that's just over 2 years old, with over 5.5 million teachers from around the world joining our platform. We're passionate about creating a community that supports educators during a time of rapid technological change. Our team is dedicated to fostering a culture built on relationships, trust, communication, and collaboration. **Role Description** As a Senior Customer Success Manager, you'll lead strategic partnerships with schools and districts across the Florida region, overseeing complex onboarding and renewal processes, coaching teachers and administrators through change, and designing interventions that boost adoption. Your portfolio will include some of our largest and most strategic school district partners. **Responsibilities** * Own a portfolio of school and district relationships, driving measurable outcomes: + Adoption and Engagement: Ensure blithequark is used weekly by teachers in your portfolio through excellent training, playbook-driven check-ins, and proactive engagement strategies. + Content and Communication: Create compelling support materials such as tutorials, one-pagers, and quick-start guides that make implementation smooth and scalable. + Intervention and Success Tracking: Monitor usage and performance data, flag at-risk schools early, and design tailored interventions to get them back on track. + Renewals and Growth: Secure portfolio renewals and grow expansion revenue by building strong cases with data, storytelling, and strategic relationship-building. + Leadership and Strategy: Contribute to the CX playbook and internal systems. Bring strategic insights to cross-functional meetings and mentor junior teammates. * Meet key metrics of success: + Net Revenue Retention + Churn Rate + Pilot conversion + Expansion Growth + Operational Excellence **Qualifications/Competencies/Skills** To succeed in this role, you'll bring: * Hungry: Take full ownership, work with urgency, and do not wait to be asked * Urgent: Quick learner, technically savvy, and a creative problem-solver * Relationship-Driven: Build deep trust with teachers and district leaders alike * Leader: Inspire others, offer coaching to customers, and lead conversations with clarity and purpose * Strategic: Balance long-term planning with short-term urgency **Experience** * 5+ years in SaaS Customer Success, preferably in a high-touch or strategic role * Comfortable leading commercial conversations around renewals, expansion, and pricing * Technically proficient and able to manage tools such as Salesforce, Gong, and LMS integrations * Experience in Edtech or direct classroom/admin experience * Comfort and availability to travel up to 25% of the time **Preferred Qualifications** * Experience in K through 12 EdTech * Background in education as a former teacher, coach, or school administrator **Why Join Us?** * Work on cutting-edge AI technology that directly impacts educators and students * Join a mission-driven team passionate about making education more efficient and equitable * Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team * Unlimited time off to empower our employees to manage their work-life balance * Choice of employer-paid health insurance plans * Every employee is offered generous stock options, vested over 4 years * Plus a 401k match & monthly wellness stipend **Our Values** * Educators are Magic: Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families. * Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI. * Community: Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs. * Innovation: The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before. * Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education. * Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world. * Excellence: Educators and students deserve the best - and we strive for the highest quality in everything we do. **Compensation Range: $110K - $125K** If you're passionate about education and technology, and you're ready to join a mission-driven team that's making a real impact, we encourage you to apply for this exciting opportunity.