**Enterprise Customer Success Manager – Transforming Healthcare through Innovative Technology**

Are you passionate about improving the future of healthcare through innovative technology? Do you thrive in a dynamic environment where empathy, teamwork, and a customer-centric approach drive success? If so, we invite you to join blithequark, a leading digital health company dedicated to transforming the way chronic diseases are managed. As an Enterprise Customer Success Manager, you will play a vital role in driving customer satisfaction and retention among our enterprise clients, leveraging your expertise in healthcare and customer success management to make a meaningful impact. **About blithequark** blithequark empowers patients and their physicians to improve health outcomes using an innovative platform for modern, proactive patient care. We help healthcare organizations easily manage chronic conditions remotely and deliver personalized patient experiences when it's needed most. Our team is built on the principles of teamwork, innovation, mutual respect, and equity for all. We believe in the power of prevention over treatment and are committed to making a difference in the lives of our patients and their families. **Join a Family of Innovators** At blithequark, we lead with empathy above all else and place the patient at the center of everything we do. Working with us means being part of a family and a team where if you win, we all win, no matter how big or small the accomplishment. We take ownership—and lead with empathy—expecting each employee to recognize that real patients rely on us every day. If you share our values, have a passion for healthcare, and enjoy solving problems, thinking outside the box, and thriving in a dynamic environment, we want to hear from you! **Position Summary** As an Enterprise Customer Success Manager, you will partner closely with customers to understand their business goals and objectives and advise them on the optimal ways to achieve them. You will own, develop, and grow blithequark's relationships with new and existing customers as they deploy, adopt, and expand our Remote Patient Monitoring and Care Management programs. You are curious, creative, energetic, self-driven, and a passionate advocate for your customers. You proactively build knowledge of your customers and their needs and are skilled at leveraging that expertise to establish yourself as the customer's trusted advisor. **Responsibilities** * Support customers throughout the blithequark Customer Journey: from implementation through adoption, utilization, and growth to drive long-term success and value * Become each customer's trusted advisor; drive adoption of blithequark's platform & services with a focus on delivering customer value and achieving the customer's desired business outcomes * Develop and maintain a comprehensive knowledge of blithequark's platform & services, and leverage that expertise to make impactful and strategic recommendations to customers to optimize their performance * Independently lead customer meetings, trainings, and business reviews, with a focus on celebrating achievements, addressing concerns, solving problems, and advancing the overall relationship * Proactively and strategically leverage customer data to provide clear, relevant, and actionable information to drive engagement, satisfaction, and retention * Own the identification of key customer needs as well as expansion opportunities, translate them to internal tasks, and execute * Develop strong relationships and collaborate across your team of Customer Success Managers, Sales Executives, Clinical Operations, Product, and other internal teams to ensure customers have an optimal experience and achieve their desired outcomes **Qualifications** * 5+ years of Customer Success Management/Account Management experience managing the delivery of technology solutions in a healthcare setting, previous SaaS experience strongly preferred * Healthcare industry domain expertise, including robust knowledge of at least one of the following: revenue cycle management, electronic medical records, and/or insurance markets (Commercial, Medicare, and/or Medicaid) * Demonstrated experience working with executive leadership within regional and/or national healthcare systems * Strong communication and collaboration skills, with enthusiasm and ability to excel independently in a fast-paced, evolving, and ambiguous environment with a “get it done” attitude * High degree of proficiency in CRM and modern SaaS CS tools * Data-driven, strategic thinker with experience analyzing and synthesizing information and then leveraging that insight to drive customer engagement, actions, and improvements **Benefits** blithequark offers a comprehensive benefits package including Medical, Dental, Vision, Life Insurance, Paid Time Off, Career Advancement Opportunities, and the ability to work remotely. We are an equal-opportunity employer and welcome applications from diverse backgrounds. If you are passionate about improving the future of healthcare through innovative technology, we want to hear from you! **Why Join blithequark?** * Be part of a dynamic and innovative team that is transforming the way chronic diseases are managed * Work with a talented team of professionals who share your passion for healthcare and customer success * Enjoy a comprehensive benefits package and opportunities for career growth and advancement * Make a meaningful impact on the lives of patients and their families through your work * Collaborate with a diverse and inclusive team that values empathy, teamwork, and a customer-centric approach **How to Apply** If you are a motivated and experienced Customer Success Manager with a passion for healthcare and customer success, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you!