**Senior Manager, Customer Analytics – Driving Business Growth through Data-Driven Insights at blithequark**

Are you a seasoned analytics professional with a passion for driving business growth through data-driven insights? Do you thrive in a fast-paced, dynamic environment where you can leverage your expertise to shape product decisions and elevate the data-driven culture of a leading organization? Look no further! blithequark is seeking a highly skilled Senior Manager, Customer Analytics to join our team and contribute to our mission of delivering exceptional customer experiences. **About blithequark** blithequark is a cutting-edge organization that is revolutionizing the way businesses interact with their customers. With a strong focus on innovation and customer-centricity, we are committed to delivering exceptional experiences that drive growth and loyalty. Our team of experts is passionate about leveraging data and analytics to inform product decisions, optimize customer journeys, and drive business outcomes. **Job Summary** As a Senior Manager, Customer Analytics, you will be responsible for leading and managing customer analysis deep dives, executing strategies outlined by senior leadership, and managing day-to-day communication with clients. You will partner with UX, Engineering, and Business stakeholders to define metrics, build intuitive dashboards, and uncover opportunities that accelerate product innovation. This is a high-impact, individual contributor role ideal for someone who thrives at the intersection of analytics, product, and user experience. **Key Responsibilities** * Define, influence, and maintain core product KPIs that inform feature adoption, user engagement, retention, and business value * Conduct deep-dive analyses on product performance, user behavior, funnel conversion, and feature usage * Deliver product opportunity and prioritization recommendations through data synthesis and scenario modeling * Analyze results from A/B and multivariate tests to evaluate product experiments and performance impact * Build and maintain self-serve dashboards in Power BI or Tableau to support product team transparency and decision-making * Communicate complex findings via visual storytelling, presentations, and concise executive summaries * Support data definition, documentation, and alignment across product and engineering partners * Collaborate with engineers to validate data pipelines, understand model outputs, and improve data integrity * Partner with UX and PMs to triangulate quant + qual data for experience and journey optimization * Contribute to a growing data culture and support implementation of best practices in analytics methodology and governance **Required Qualifications** * 5+ years in data, product, or business analytics roles with measurable impact on digital product performance * Proficiency in SQL and Python for querying, analysis, and automation * Strong skills in Power BI, Tableau, or similar tools for dashboard creation and reporting * Deep experience conducting behavioral, product, and retention analysis using large-scale data * Excellent communication and data storytelling skills, with experience presenting to product and executive stakeholders * Experience defining metrics, synthesizing data sources, and delivering insight in agile, cross-functional teams **Preferred Qualifications** * Experience in enterprise SaaS, B2B, digital commerce, or life sciences environments * Familiarity with experimentation platforms (e.g., Adobe Target, Optimizely, Google Optimize) * Knowledge of statistical methods, A/B testing, or causal inference * Exposure to data governance, metadata management, and compliance frameworks (e.g., GDPR, 21 CFR Part 11) **Top Outcomes (6–12 Months)** * Deliver a complete set of KPI dashboards across key product areas * Develop and operationalize product opportunity and prioritization models * Build a scalable analytics framework that supports experimentation, decision-making, and roadmap validation **Tools & Technologies** * SQL, Python * Power BI, Tableau * Excel, PowerPoint * Jupyter, Git, Confluence * Amplitude, Mixpanel, Adobe Analytics (nice to have) **Compensation and Benefits** The annual salary range for this position is $113,000-$182,850. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Benefits available with this position include: * Medical, vision, and dental insurance * Life insurance * Short-term and long-term disability insurance * 401k * Flexible paid time off * At least 15 paid holidays per year * Paid sick and safe leave * Paid parental leave **Why Join blithequark?** At blithequark, we are committed to creating a work environment that is inclusive, diverse, and supportive of our employees' growth and well-being. We offer a range of benefits and perks, including: * Opportunities for professional growth and development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Flexible work arrangements and work-life balance * Access to cutting-edge tools and technologies * Opportunities to work on high-impact projects and contribute to business growth **How to Apply** If you are a motivated and experienced analytics professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodation to individuals with disabilities and disabled veterans. If you require an accommodation during the application or hiring process, please contact us at [email protected].