**Experienced Full Stack Customer Success Manager – Commercial Growth & Compliance**

At blithequark, we're on a mission to revolutionize the way businesses approach governance, risk, and compliance. As a key member of our Commercial team, you'll play a pivotal role in driving exceptional customer experiences, fostering trust, and ensuring long-term success through proactive engagement and data-driven insights. If you're a collaborative, results-driven professional with a passion for customer success, we want to hear from you. **About blithequark** blithequark is a trust management platform that uses AI-driven automation to modernize governance, risk, and compliance. Our platform helps thousands of businesses develop a more secure, proactive, and risk-aware organization to continuously maintain trust with customers. We're on a mission to serve as the trust layer between great companies, and we're looking for talented individuals like you to join our team. **What You'll Do** As a Customer Success Manager in our Commercial team, you'll be responsible for delivering exceptional customer experiences, driving retention, product adoption, and growth. You'll work closely with our cross-functional teams to identify and realize value and revenue opportunities for each of our customers. Your primary focus will be on building lasting relationships with customers, increasing adoption and product use, and driving Net Promoter Score (NPS), expansion, and renewal. Some of your key responsibilities will include: * Serving as the primary point of contact and guide for overall customer relationships, increasing adoption and product use to drive NPS, expansion, and renewal * Collaborating across pillars of CS, GTM, Operations, and leadership teams to identify and realize value and revenue opportunities for each customer * Partnering with account executives, management, and other sales leaders to assure a value-selling approach through the customer journey from point of sale through expansion and renewal * Engaging daily with customer and your own performance metrics and data, leveraging all available datasets to fuel more effective and efficient work and customer engagements * Establishing regular cadence meetings with each customer to align and realign on business objectives, KPIs, product use, and product opportunities * Conducting milestone meetings between customers and our CS pillars to expand customer relationship networks between their teams and ours * Conducting Quarterly Business Reviews (QBRs) with executive and C-level team members from customer orgs and blithequark for our most strategic relationships * Building and maintaining a deep understanding of our platform and engaging with customers about the most relevant features/functionality for their specific business needs * Becoming a trusted advisor for customers around best practices for progressing their compliance journey with blithequark * Leveraging relationships, data/metrics, and team resources to proactively identify, assess, and flag risk, and collaborating with the team to mitigate and address it * Helping to grow mutual accountability between blithequark and its customers as we build product, service models, and continually improve our delivery and execution **What You'll Bring** To succeed in this role, you'll need to bring the following skills and experience: * 5+ years of experience in Customer Success Management * BA/BS or Equivalent * Power user/expertise in Slack, Zoom, Google Workspace/GSuite, and CRM systems (Catalyst, Salesforce, etc.) * Experience with Jira/ticketing, Gong, Sigma/data dashboards, Chili Piper/calendaring software, and Notion * Experience in B2B SaaS required * Security, Compliance, and/or GRC experience strongly preferred * Empathetic, diplomatic, honest communicator, with demonstrable mastery of written and verbal communication * Active listener and capacity to synthesize and take action on complex dialogue and information * Data-fueled approach to CSM work, voracious learner * Collaborative, coachable, constructive attitude * Embody our ethos of 'Trust' * Demonstrable previous successes in a high-growth environment * Resilient and adaptable to change * High capacity for managing, prioritizing, and balancing customer and organizational workload (meetings, tasks, administrative, email, project work, etc.) **Benefits** At blithequark, we offer a comprehensive benefits package to support your physical, emotional, and financial well-being. Some of the benefits you can expect include: * Healthcare: 90-100% paid premiums for medical, dental, and vision plans for employee and dependents + on-demand healthcare concierge * HSA, FSA, & DCFSA: Pre-tax savings plans for healthcare and dependent care, with up to a $600 annual employer contribution to the HSA plan (if enrolled in HSA medical plan) * 100% paid short and long-term disability plus life + AD&D benefits * Learning & Development: $500 annually towards professional development opportunities + $250 annually towards personal development opportunities * Flexible Time Off: Flexible vacation policy for strong, fully charged batteries * 16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child * Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business-related items for your home office * 401K: Reach your financial goals while reducing your taxes **Compensation** This role will receive a competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The applicable range of On-Target Earnings (OTE) for each US-based role is based on where the employee works and is aligned to one of 3 tiers based on the cost of labor for that geographic area. The expected OTE ranges for this role are set forth below, subject to change. * Tier 1: $121,600 - $150,200 * Tier 2: $109,400 - $135,100 * Tier 3: $97,200 - $120,100 You can view which tier applies to where you plan to work here. A variety of factors are considered when determining someone's leveling and compensation–including a candidate's professional background and experience. These ranges may be modified in the future, and final offer amounts may vary from the amounts listed above. **Why Join blithequark?** At blithequark, we're passionate about creating a workplace that's inclusive, supportive, and empowering. We believe in the importance of earning and keeping the trust of our customers, and we're committed to building a team that shares our values. If you're a talented, results-driven professional who is passionate about customer success, we want to hear from you. **How to Apply** If you're excited about this opportunity and want to join our team, please submit your application through our website. We can't wait to hear from you!