**Experienced Customer Success Engineer – Observability, Data Engineering, and Cloud Solutions**

Are you a customer-centric professional with a passion for driving business outcomes and delivering exceptional value to clients? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark's growing team of innovators and thought leaders in the field of Observability, Data Engineering, and Cloud Solutions. At blithequark, we're not just a company – we're a community of like-minded individuals who share a common goal: to empower our customers to achieve their full potential. As a remote-first organization, we believe in empowering our employees to do their best work, wherever they are. Our team is comprised of talented professionals from diverse backgrounds and industries, united by a shared passion for innovation, collaboration, and customer success. **Why You'll Love This Role** As a Customer Success Engineer at blithequark, you'll have the opportunity to work with some of the biggest names in the most demanding industries, helping them to solve their most pressing data needs. You'll act as a trusted advisor, driving the entire Customer Success lifecycle from onboarding to expansion, and establishing and maintaining relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers. **As An Active Member Of Our Team, You Will…** * Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion * Become the trusted blithequark expert as customers build out observability pipelines to transform data in their organization * Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers * Communicate effectively to our tech touch customers utilizing our customer success platform to automate our ability to respond using data-driven metrics * Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams, and data sources to reduce, enrich, and route data * Clear, effective communicator and collaborator working cross-functionally with the blithequark sales, marketing, product, experience, and engineering teams as the voice of the customer * Keep our customers healthy in their customer journey with blithequark to realize value with their purchase and continue to grow as a customer * Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization * We are a remote-first company and work happens across many time-zones – you may be required to occasionally perform duties outside your standard working hours **If You’ve Got It - We Want It** * Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value * A customers-first mindset with great communication and relationship management skills that can manage customer expectations through being empathetic and listening to our customers * Proven track record and experience working with large complex enterprises and developing relationships in a high growth environment * Experience with Observability, Logs, Metrics, IT Operations, and Security with a deep understanding of managing data pipelines through the entire data lifecycle * Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes * Quick learner with good technical and problem-solving skills * Administration of Data Engineering platforms (Splunk, Elastic, Datadog, Snowflake, etc.) * Solid technical understanding of managing customers through Customer Success Platforms such as GainSight or PlanHat * Working knowledge of major cloud providers (AWS, Azure, GCP) * Loves talking to customers and solving problems * Experience working remotely * Fluent speaking and writing skills in English * Willingness to travel as needed (up to 25%) * You live in Singapore **Bring Your Whole Self** Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We're building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. **Join the blithequark Herd** Interested in joining our team of innovators and thought leaders? Learn more about the smartest, funniest, most passionate professionals you'll ever meet at [blithequark's website].