Call Center Quality Assurance Specialist

AssistRx has engineered the perfect blend of technology and talent (you) to provide life sciences companies with an efficient solution to improve patient uptake, visibility and outcomes. Our talented team members provide therapy and healthcare system expertise to help patients achieve better results from care. A growing organization, AssistRx views our people as our strongest asset. Join us as we continue to make a difference.... Overview: This role is responsible for leading the daily tasks associated with the company’s copay assistance programs. Within this role, the Quality Assurance Specialist serves customers by identifying, analyzing, and developing improvements in productivity, quality, client relationships, and customer service. The Quality Assurance Specialist regularly provides support to the department manager and occasionally Senior Leadership in order to effectively maintain program operations and goals. • Monitoring associate calls and providing feedback to program managers on associate strengths/coaching opportunities • Reviewing associate case records to ensure program metrics are met • Preparing call center reports and tracking service trends • Participating in the creation and maintenance of program SOP’s • Assisting with user acceptance testing of program platform (eCase, iAssist) • Monitoring program AE’s Requirements • +5 years specialty mail order pharmacy experience • Experience in patient support/pharmacy related setting • Ability to manage time effectively, and meet deadlines with minimal supervision • Attention to detail, and working knowledge of internal CRM and workflows • Effective communication skills: written and interpersonal • Registered Pharmacy Technician (preferred) Benefits • Supportive, progressive, fast-paced environment • Competitive pay structure • Matching 401(k) with immediate vesting • Medical, dental, vision, life, & short-term disability insurance AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire