**Experienced Senior Customer Success Manager – Driving Business Outcomes with blithequark**

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark as a Senior Customer Success Manager, where you will play a critical role in helping our clients achieve their business goals and maximize the value of our innovative solutions. **About blithequark** blithequark is a leading provider of cutting-edge technology solutions that empower businesses to streamline their operations, enhance customer engagement, and drive growth. Our team of experts is dedicated to delivering exceptional customer experiences, and we're looking for talented professionals like you to join our mission. **Job Summary** As a Senior Customer Success Manager at blithequark, you will be responsible for overseeing a portfolio of customers, providing strategic guidance, and ensuring that they achieve their desired business outcomes. You will work closely with our customers to understand their unique needs, develop tailored solutions, and implement best practices to drive adoption and usage of our products. Your expertise will be instrumental in helping our customers unlock the full potential of our solutions and achieve their goals. **Key Responsibilities** * Oversee a portfolio of customers, providing strategic guidance and support to ensure they achieve their business outcomes * Develop and implement customized success plans to drive adoption and usage of blithequark's products * Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure seamless customer experiences * Conduct regular business reviews and provide actionable insights to customers on how to optimize their use of our solutions * Identify and develop new business opportunities within existing customer relationships * Stay up-to-date with industry trends, best practices, and emerging technologies to ensure our customers are equipped with the latest knowledge and skills * Develop and maintain strong relationships with key stakeholders, including customer executives, IT leaders, and end-users * Provide thought leadership and strategic guidance to customers on how to leverage our solutions to drive business outcomes **Requirements** * 5+ years of experience providing customer professional services or related business support * Proven track record of delivering exceptional customer experiences and driving business outcomes * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving * Ability to provide independent comprehensive services and work effectively in a fast-paced environment * Strong communication, interpersonal, and project management skills * Bachelor's degree in a related field (e.g., business, computer science, engineering) **Preferred Qualifications** * Experience working with cloud-based solutions, particularly ServiceNow * Knowledge of IT service management (ITSM) and IT service desk (ITSD) concepts * Familiarity with agile methodologies and DevOps practices * Experience working with cross-functional teams to drive business outcomes * Strong analytical and problem-solving skills, with the ability to think critically and outside the box * Certification in customer success, ITSM, or a related field (e.g., CSM, ITIL) **Skills and Competencies** * Strong business acumen and understanding of customer needs and pain points * Excellent communication, interpersonal, and project management skills * Ability to work effectively in a fast-paced environment and prioritize multiple tasks and projects * Strong analytical and problem-solving skills, with the ability to think critically and outside the box * Experience with CRM software and data analysis tools (e.g., Salesforce, Excel) * Strong technical skills, including proficiency in cloud-based solutions and ITSM/ITSD concepts **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a Senior Customer Success Manager, you will have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Mentorship and coaching from experienced professionals in the field * Opportunities to take on new challenges and responsibilities as you grow in your role * A dynamic and supportive work environment that encourages collaboration and innovation **Work Environment and Company Culture** blithequark is a fast-paced and dynamic organization that values innovation, collaboration, and customer satisfaction. Our team is passionate about delivering exceptional customer experiences and driving business outcomes. We offer a flexible and supportive work environment that encourages creativity, experimentation, and continuous learning. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Base pay of $100,000-$130,000 plus equity (when applicable), variable/incentive compensation, and benefits * Health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs **How to Apply** If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we invite you to apply for the Senior Customer Success Manager role at blithequark. Please submit your resume, cover letter, and any relevant certifications or references to [insert contact information]. We look forward to hearing from you!