Experienced Customer Support Representative for Leading Service Provider – Daytime/Nighttime with Weekend Coverage and Remote Work Opportunity

Welcome to blithequark At blithequark, we're passionate about delivering exceptional customer experiences and fostering a culture of excellence in everything we do. As a leading service provider, we're committed to making a positive impact on our customers' lives, and we're looking for talented individuals to join our team. Our customer support representatives are the face of our company, and we're seeking a highly skilled and dedicated professional to fill this critical role. Job Overview This is a remote, full-time position (40 hours a week) that offers a unique blend of weekday and weekend shifts. As a customer support representative, you'll be working Thursday to Monday, 5:00 AM - 2:00 PM EST, with a 1-hour unpaid break. You'll be the primary point of contact for our customers, handling a diverse range of inquiries with professionalism and efficiency. If you thrive in a dynamic environment, enjoy solving problems, and have a talent for building customer relationships, this position offers an unparalleled opportunity to showcase your skills and grow your career in customer service. Key Responsibilities Serve as the primary point of contact for customers during daytime hours, handling a diverse range of inquiries with professionalism and efficiency Manage the scheduling of home inspections, optimizing technician routes and customer convenience Oversee membership services, promoting benefits and assisting with sign-ups and renewals Coordinate closely with field technicians to ensure timely and effective service delivery Provide comprehensive support during team meetings and training sessions, ensuring continuous improvement of service quality Facilitate smooth shift transitions, especially during weekend coverage, maintaining continuity of service Perform meticulous data entry and conduct quality checks on customer information, ensuring database accuracy Adapt to varying call volumes between weekdays and weekends, maintaining consistent service standards Collaborate with other departments to resolve complex customer issues and improve overall service delivery Requirements To be successful in this role, you'll need to possess the following skills and qualifications: Proven experience in customer service, ideally within a service-oriented industry or fast-paced environment Excellent communication skills, both verbal and written, with a focus on clear and empathetic customer interactions Demonstrated ability to work a flexible schedule, including weekends, with a positive attitude Proficiency in CRM systems and eagerness to quickly master our specialized Service Titan software Strong problem-solving skills and the ability to make decisions independently when needed Detail-oriented mindset with excellent organizational and multitasking abilities Comfortable with technology and able to navigate multiple software applications simultaneously Ability to remain calm and effective during high-pressure situations or peak call times High school diploma required; additional customer service or technical certifications are a plus Remote work capability with a professional home office setup and reliable high-speed internet connection Flexibility to occasionally assist with additional hours or shift coverage as business needs require What We Offer At blithequark, we're committed to providing our employees with a supportive and inclusive work environment that fosters growth and development. As a customer support representative, you'll have access to: Comprehensive training and onboarding program to ensure your success in the role Ongoing coaching and feedback to help you grow and develop your skills Opportunities for career advancement and professional growth within the company Competitive compensation and benefits package, including health insurance, retirement savings, and paid time off A dynamic and supportive team environment that values collaboration and teamwork Flexible remote work arrangements that allow you to work from the comfort of your own home Access to the latest technology and software to help you perform your job efficiently and effectively Our Culture At blithequark, we're passionate about creating a culture that values diversity, equity, and inclusion. We believe that our employees are our greatest asset, and we're committed to providing a work environment that is supportive, inclusive, and respectful of all individuals. We celebrate our differences and believe that they are what make us stronger and more innovative as a team. How to Apply If you're a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We can't wait to hear from you and explore how you can contribute to our team's success. Why Choose blithequark? At blithequark, we're committed to making a positive impact on our customers' lives, and we're looking for talented individuals who share our passion and values. By joining our team, you'll have the opportunity to: Work with a dynamic and supportive team that values collaboration and teamwork Develop your skills and expertise in a fast-paced and ever-changing environment Contribute to the growth and success of a leading service provider Enjoy a competitive compensation and benefits package that recognizes your value and contributions Pursue opportunities for career advancement and professional growth within the company Conclusion Thank you for considering this exciting opportunity to join blithequark as a customer support representative. We're confident that our team has the talent, expertise, and passion to deliver exceptional customer experiences, and we're looking for like-minded individuals to join our journey. If you're ready to take your career to the next level and make a positive impact on our customers' lives, we encourage you to apply for this role today.