Experienced Customer Support Specialist – Technical Expertise and Exceptional Client Service for Cloud and Edge Innovations

Introduction to blithequark Have you ever wondered what drives the lightning-fast loading of your favorite apps, social media content, and video games? It's likely due to the innovative work of blithequark behind the scenes. As a leader in cloud and edge technology, blithequark collaborates with industry giants to accelerate AI training, provide cutting-edge cloud services, and optimize content delivery. If you're passionate about transforming the internet and contributing to groundbreaking innovations, we invite you to join our team of over 550 professionals as a Customer Support Specialist. Job Overview In this role, you will be part of our Engineering Team, providing first-line support to customers and internal users via chat, email, and phone. Your expertise will be crucial in resolving technical issues, offering consultations on our products and services, and ensuring seamless customer experiences. As a Customer Support Specialist at blithequark, you will be the face of our company, representing our values of innovation, customer advocacy, and technical excellence. Key Responsibilities Provide first-line support to customers and internal users through various channels, including chat, email, and phone, ensuring prompt and effective issue resolution. Offer expert consultations on blithequark's products and services, such as CDN, Streaming, DNS, and more, to help customers optimize their use of our technology. Conduct technical diagnostics to resolve issues, collecting and analyzing information about customer and user incidents, and escalating complex problems to higher levels of technical support when necessary. Collaborate with internal teams to ensure that customer feedback and concerns are addressed, and that our products and services continuously improve to meet customer needs. Develop and maintain a deep understanding of blithequark's technology and services, staying up-to-date with the latest developments and advancements in the field. Essential Qualifications To succeed as a Customer Support Specialist at blithequark, you should possess: At least 1 year of technical support experience, with a proven track record of providing exceptional customer service and resolving complex technical issues. Good networking knowledge, including TCP/IP, DNS, MAC address, ping, and traceroute, to effectively troubleshoot and resolve technical problems. A solid understanding of hardware and software diagnostics, including reading logs and analyzing system performance, to identify and address root causes of issues. English language proficiency at the B2 level or higher, with excellent communication and interpersonal skills to interact with customers and internal stakeholders. Strong problem-solving abilities, with a methodical approach to issue resolution and a passion for learning and continuous improvement. Quick learning skills, with the ability to rapidly absorb new information and adapt to changing technologies and customer needs. Organizational and time management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment. Excellent customer advocacy and soft skills, with a customer-centric approach and a commitment to delivering exceptional service and support. Preferred Qualifications While not essential, the following qualifications are highly desirable: Experience with cloud, CDN, or hosting technologies, with a deep understanding of the underlying infrastructure and services. Experience with Linux and API, with a strong foundation in programming principles and software development methodologies. Work Schedule and Arrangements This position operates on a rotating schedule of two consecutive day shifts followed by two days off. Shift hours are 12 hours long, including a 1-hour break, and are anchored to 04:00 UTC to 16:00 UTC. Please note that local time adjustments will be made based on whether Serbia is observing UTC +2 or UTC+1, resulting in local shift times of 06:00 to 18:00 or 05:00 to 17:00, depending on daylight saving time. Career Growth and Learning Opportunities At blithequark, we are committed to the growth and development of our employees. As a Customer Support Specialist, you will have access to: Comprehensive training programs to enhance your technical skills and knowledge of our products and services. Opportunities for career advancement and professional growth, with a clear path for progression within the company. A collaborative and dynamic work environment that fosters innovation, creativity, and continuous learning. Regular feedback and coaching to help you improve your performance and achieve your goals. Work Environment and Company Culture blithequark is a global company with a diverse and inclusive culture. We value our employees and offer a range of benefits to support their well-being and professional growth, including: Competitive salary and benefits package. Flexible working hours and remote work options. Opportunities for professional development and career advancement. A dynamic and collaborative work environment with a team of experienced professionals. Access to the latest technologies and tools to help you succeed in your role. Compensation and Benefits At blithequark, we offer a comprehensive compensation and benefits package to our employees, including: Competitive salary and bonus structure. Private medical insurance for you and your family. Additional vacation days and fully paid sick leave. Allowance for significant life events and birthdays. Language classes and professional development opportunities. Modern office space with free snacks, drinks, and entertainment options. Team sports activities and social events. Conclusion If you are a motivated and customer-focused individual with a passion for technology and innovation, we encourage you to apply for the Customer Support Specialist role at blithequark. As a member of our team, you will have the opportunity to work with a global leader in cloud and edge technology, develop your skills and expertise, and contribute to the success of our customers and the growth of our company. Join us in transforming the internet and shaping the future of technology – apply now to become a part of the blithequark team!