Associate Customer Success Coordinator – Dynamic Support Role for Customer Success Team at blithequark

Introduction to blithequark At blithequark, we are passionate about simplifying the complexities of health plans and empowering consumers to make informed decisions about their healthcare. With a rich history spanning nearly two decades, our innovative approach has brought together carriers, FMOs, and brokers, leveraging our vast network of health plan data to facilitate the enrollment of millions in their best-fit Medicare plans annually. Our commitment to excellence is underscored by our unique drug-pricing capabilities, which provide consumers with reliable out-of-pocket cost estimates, thereby supporting better decision-making. By automating processes across multiple channels, we not only save time for consumers, carriers, brokers, and call centers but also enhance member satisfaction and retention. Job Overview We are seeking an Associate Customer Success Coordinator who will play a pivotal role in supporting the members of our Customer Success Team. This customer-facing position requires a self-starter who can proactively address issues, coordinate solutions, and adapt to changing priorities with ease. The ideal candidate will be responsible for a wide variety of tasks, including managing incoming customer requests, coordinating with internal teams to address these requests and issues, assisting with internal and customer reporting needs, and handling other associated tasks as assigned. Key Responsibilities Provide comprehensive support to the Customer Success Team, ensuring seamless customer experiences. Offer administrative and technical support, including scheduling, preparing information, monitoring timelines, attending meetings, and more. Deliver exceptional customer service via telephone, support tickets, and email, assisting with outbound customer communications as instructed. Handle customer inquiries and resolve support inquiries in a timely and accurate manner, coordinating with customers for additional information as needed and managing inquiries through to successful completion. Assist with data file collection, validation, and issue resolution, ensuring data integrity and accuracy. Support the implementation and issue resolution of customer electronic enrollment files and export files. Perform data entry of client data, site configuration changes, and/or enrollment form configurations with precision. Conduct quality assurance on enrollment forms for clients, testing data flows, data mapping, checking rates against PDF files, and more. Perform quality assurance testing of site configurations and client data to ensure operational excellence. Create and maintain detailed documentation of current and future processes, develop testing cases, and testing scripts to enhance operational efficiency. Communicate effectively with internal teams to provide product support and issue resolution, fostering a collaborative environment. Work cohesively as a team in a fast-paced environment, demonstrating adaptability and resilience. Perform data entry of client data and undertake other customer service or administrative duties as assigned. Essential Qualifications To excel in this role, you will need: A BS/BA Degree, laying the foundation for your professional growth and development. Experience working directly with customers in a client service capacity, demonstrating your ability to understand and meet customer needs. Experience in using software reporting tools, which will enable you to navigate our systems efficiently and provide insightful support. Preferred Qualifications While not mandatory, the following qualifications will make you an even stronger candidate: Detail-oriented with strong organizational skills and the ability to multi-task, ensuring you can manage multiple responsibilities effectively. Time Management skills, with the ability to prioritize tasks and manage deadlines with minimal supervision. Strong communication skills, both verbal and written, to interact with customers and internal teams seamlessly. A self-starter mentality, with the ability to manage deadlines and proactively address issues. Listening and problem-solving skills, enabling you to coordinate solutions and address customer concerns effectively. General technical knowledge to support customers, demonstrating your capacity to understand and resolve technical issues. A collaborative team player with a quick learning ability, ready to adapt to our dynamic environment. Proficiency in MS Office Suite, facilitating your work in data management, reporting, and communication. What Will Make You Stand Out Candidates with the following attributes will have a competitive edge: Knowledge of Medicare, Insurance, or Health Care, although not required, will be highly valued, especially in navigating the complexities of our industry. Success in working within a team environment, demonstrating your ability to collaborate and contribute to team goals. Prioritization savvy, with the ability to determine appropriate priorities, respond to urgent requests, and escalate issues as necessary, showcasing your ability to manage multiple tasks and deadlines effectively. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As an Associate Customer Success Coordinator, you will have the opportunity to: Develop your skills in customer success, learning from experienced professionals and contributing to the team's objectives. Expand your knowledge of the healthcare and insurance industry, gaining insights into the latest trends and technologies. Participate in training and development programs, designed to enhance your professional skills and prepare you for future challenges. Contribute to process improvements, suggesting innovative solutions and implementing changes that benefit our customers and internal operations. Work Environment and Company Culture Our work environment is characterized by: A diverse and inclusive culture, where every team member feels valued and respected. A remote work setup, offering flexibility and work-life balance. A casual yet professional atmosphere, encouraging open communication and collaboration. Opportunities for challenging projects and professional growth, ensuring you stay engaged and motivated. Compensation, Perks, and Benefits We offer a competitive compensation package, including: Growth opportunities within an organization that encourages creative expansion and innovation. Personal Time Off accrual and Personal Holidays, ensuring you have time to relax and recharge. Comprehensive Medical, Dental, and Vision offerings, prioritizing your health and wellbeing. Employee stock ownership and RRSP options, providing a sense of ownership and security. Conclusion If you are a motivated and customer-focused individual looking to join a dynamic team, we invite you to apply for the Associate Customer Success Coordinator role at blithequark. This position offers a unique opportunity to make a meaningful impact in the healthcare industry, working with a company that is dedicated to simplifying health plans and empowering consumers. With a commitment to your growth and development, we look forward to welcoming you to our team and exploring how together, we can achieve great things.