Experienced Senior Customer Success Manager for Strategic Enterprise Accounts in the North East Region – Data Security, Compliance, and AI-Driven Solutions Expert

Welcome to blithequark blithequark is a pioneering tech startup that specializes in innovative solutions for data security, compliance, privacy, and AI-driven data management. As a leader in the data industry, we empower our customers to reduce risk, drive business innovation, achieve compliance, build customer trust, make informed decisions, and extract maximum value from their data. Our mission is to revolutionize the way organizations manage and utilize their data, and we're looking for talented individuals to join our team and contribute to our success. About Our Team At blithequark, we're building a global team of passionate and innovative professionals who share our vision for next-gen technology. We've been recognized for our outstanding achievements, including being named a Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards, featured on the Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies, and ranked among the 20 Coolest Identity Access Management and Data Protection Companies by CRN. We've also been listed as one of the Top 3 Big Data and AI Vendors to Watch and have been included in the Inc. 5000 list for four consecutive years. Our Culture At blithequark, our team is the foundation of our success. We foster a people-centric culture that is fast-paced, rewarding, and values innovation, diversity, integrity, and collaboration. We believe in creating an environment where our employees can thrive, grow, and develop their skills, and we're committed to providing opportunities for professional development and career advancement. Job Overview We're seeking an experienced Senior Customer Success Manager to join our growing team in the North East region, ideally based in New York or Boston. As a Senior Customer Success Manager, you will be responsible for managing complex customer relationships, identifying opportunities for growth, and driving revenue expansion. You will serve as the voice of the customer within blithequark, advocating for their needs and ensuring that our solutions meet their evolving requirements. Key Responsibilities Manage and nurture strategic enterprise accounts, building trust and creating meaningful relationships with key stakeholders and executives Conduct Executive Business Reviews to align on goals, outcomes, and value realization, and identify opportunities for growth and expansion Collaborate with cross-functional teams, including Sales and Services, to drive renewal, cross-sell, and upsell opportunities Identify and mitigate risk, developing and executing strategies to ensure customer satisfaction and retention Stay up-to-date on industry trends, market activities, and competitor analysis to identify areas for improvement and innovation Share our values of Care, Do, Try, and Shine, embodying our culture and promoting a positive and inclusive work environment Requirements and Qualifications To be successful in this role, you should have: 5+ years of experience in Customer Success, managing a portfolio of large enterprise accounts in the data security, compliance, or AI-driven solutions space A strong background in big data, privacy, data governance, or information security, with a deep understanding of the industry and its challenges Excellent interpersonal and communication skills, with the ability to build trust and rapport with customers and stakeholders at all levels Proven track record of driving adoption, identifying and remediating risk, and driving renewal, cross-sell, and upsell opportunities Strong analytical and problem-solving skills, with the ability to analyze complex data sets and develop creative solutions BS/BA degree in a relevant field, such as Computer Science, Business Administration, or a related field Preferred Qualifications While not required, the following qualifications are preferred: Experience working with cloud-based data solutions and familiarity with on-premise and/or cloud data landscapes Knowledge of AI-driven solutions and their applications in data security and compliance Experience working in a fast-paced startup environment, with a strong ability to adapt to changing priorities and deadlines Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously Career Growth and Development At blithequark, we're committed to providing opportunities for career growth and development. As a Senior Customer Success Manager, you will have access to training and development programs, mentorship, and opportunities for advancement within the company. We believe in investing in our employees and providing them with the tools and resources they need to succeed in their careers. Work Environment and Culture Our work environment is fast-paced, dynamic, and collaborative. We believe in creating a positive and inclusive work environment that values diversity, integrity, and innovation. We offer a range of benefits, including flexible PTO, quarterly volunteer days, equity participation, and 100% employer-covered medical, dental, and vision options. We're committed to creating a culture of inclusion and equality, where every voice is heard and everybody belongs. Compensation and Benefits The annual base salary range for this role is $125,000 - $145,000, depending on experience and qualifications. We also offer variable/bonus compensation and equity incentives, aligned with individual and company performance. Our benefits package includes flexible PTO, quarterly volunteer days, equity participation, and 100% employer-covered medical, dental, and vision options, as well as additional insurance benefits and learning and development opportunities. Conclusion If you're a motivated and experienced Customer Success professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Senior Customer Success Manager at blithequark, you will have the chance to work with a talented team, drive business growth, and make a meaningful impact in the data security and compliance industry. Don't miss out on this opportunity to join a fast-paced and innovative company that values its employees and is committed to creating a positive and inclusive work environment. Apply now to become a part of our team and contribute to our mission to revolutionize the way organizations manage and utilize their data.