Experienced Customer Support Specialist – Remote Part-time Opportunity for Excellent Communicators in the Pool Service Industry

Introduction to blithequark At blithequark, we are revolutionizing the pool service industry by setting a new standard for excellent customer service. Our team of motivated and dynamic individuals, known as 'Scouts,' believe that quality service is built on reliability and customer confidence. We go the extra distance to ensure that we provide professional pool technicians that our clients can trust. As a customer-centric organization, we are now looking for a Customer Support Specialist to join our team and help us establish our reputation as a company that offers exceptional pool services. Job Overview We are seeking an experienced Customer Support Specialist to assist our existing and new customers with answering questions about the pool services we offer. As a Customer Support Specialist at blithequark, you will be responsible for resolving customer queries, engaging with new and existing customers on services, and overseeing the route optimization for technicians. If you are an excellent communicator who can earn our customers' trust, we encourage you to apply for this part-time remote opportunity. Key Responsibilities Respond to customer queries in a timely and accurate way, via phone, email, or chat Identify customer needs and help customers determine the best solution for their pool service needs Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal CRM with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Inform customers about new offers or services Follow up with customers to ensure their pool technical issues are resolved Gather customer feedback and share with technician teams Oversee the route optimization for technicians Requirements and Qualifications To be successful in this role, you should have experience as a Customer Support Specialist or similar CS role. Familiarity with the pool industry is a plus, but not required. You should also have an understanding of how CRM systems work and excellent communication and problem-solving skills. As a Customer Support Specialist at blithequark, you will be working in a fast-paced environment, so multi-tasking abilities and patience when handling challenging customers and situations are essential. Essential Qualifications Experience as a Customer Support Specialist or similar CS role Familiarity with the pool industry (a plus) Understanding of how CRM systems work Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling challenging customers and situations Preferred Qualifications Previous experience in a remote customer support role Knowledge of pool services and equipment Experience with route optimization software Certification in customer service or a related field Skills and Competencies To excel in this role, you should possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. You should be a team player with a positive attitude and a willingness to learn. As a Customer Support Specialist at blithequark, you will be working with a variety of stakeholders, including customers, technicians, and other support staff, so strong interpersonal skills are essential. Key Skills Excellent communication and problem-solving skills Ability to work in a fast-paced environment Strong interpersonal skills Ability to work independently and as part of a team Basic computer skills and knowledge of CRM systems Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Support Specialist, you will have the opportunity to learn about the pool service industry and develop your skills in customer support, route optimization, and CRM systems. You will also have the opportunity to work with a variety of stakeholders, including customers, technicians, and other support staff, which will help you develop your interpersonal skills. Learning Benefits Opportunity to learn about the pool service industry Development of customer support skills Knowledge of route optimization software Experience with CRM systems Opportunity to work with a variety of stakeholders Work Environment and Company Culture At blithequark, we pride ourselves on our positive and dynamic company culture. Our team of motivated and dynamic individuals, known as 'Scouts,' believe that quality service is built on reliability and customer confidence. We go the extra distance to ensure that we provide professional pool technicians that our clients can trust. As a Customer Support Specialist, you will be working in a remote environment, so you will need to be self-motivated and disciplined. However, you will also have the opportunity to work with a variety of stakeholders, including customers, technicians, and other support staff, which will help you develop your interpersonal skills. Company Culture Highlights Positive and dynamic company culture Opportunity to work with a variety of stakeholders Self-motivated and disciplined work environment Opportunity to develop your skills and knowledge Competitive compensation and benefits package Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation and benefits package to our employees. As a Customer Support Specialist, you will be paid $15.00 per hour, with opportunities for advancement and professional growth. You will also have the opportunity to work in a remote environment, which will provide you with the flexibility and autonomy to manage your work schedule. Compensation and Benefits Highlights Competitive hourly rate of $15.00 per hour Opportunities for advancement and professional growth Remote work environment with flexibility and autonomy Opportunity to develop your skills and knowledge Positive and dynamic company culture Conclusion If you are an excellent communicator who is looking for a part-time remote opportunity in the pool service industry, we encourage you to apply for this role. At blithequark, we are committed to providing exceptional customer service and establishing our reputation as a company that offers excellent pool services. As a Customer Support Specialist, you will play a critical role in helping us achieve this goal. So why not join our team today and start your journey as a Customer Support Specialist at blithequark?