**Experienced Customer Service Account Associate – Springfield**

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two interactions are ever the same? If so, we invite you to join blithequark's dynamic team as an Experienced Customer Service Account Associate in Springfield. As a key member of our team, you will play a vital role in providing world-class service to our customers, building lasting relationships, and driving business growth. **About blithequark** At blithequark, we're committed to revolutionizing the way we connect with our customers. We believe that every interaction is an opportunity to exceed expectations, build trust, and create lifelong relationships. Our team is dedicated to delivering exceptional service, driving innovation, and fostering a culture of inclusivity, diversity, and respect. As a valued member of our team, you'll have the chance to grow your skills, develop your career, and make a meaningful impact on our customers' lives. **Job Responsibilities** As an Experienced Customer Service Account Associate, you will be responsible for: * Providing effective and timely resolution of various customer inquiries and concerns * Building customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances * Delivering exceptional customer service using resource documentation for reference and the automated and training tools provided * Meeting department productivity and quality standards * Approaching each call with a "can-do" mindset and treating each customer with respect, courtesy, and a genuine desire to help * Completing training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency in company values, organizational requirements, and competencies needed for the Expert role **Education and Experience** * High School Diploma/GED (Required) * 6 months customer service experience preferred (Preferred) **Knowledge, Skills, and Abilities** * Ability to work efficiently with multiple applications and computer screens simultaneously (Required) * Windows (Microsoft Word, Excel, and PowerPoint preferred) (Preferred) * Strong communication, problem-solving, and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong analytical and critical thinking skills * Ability to learn and adapt quickly to new systems, processes, and technologies **Licenses and Certifications** * At least 18 years of age * Legally authorized to work in the United States **Travel and Work Environment** * Travel Required: No * DOT Regulated: No * Safety Sensitive Position: No * Work environment: Fast-paced, dynamic, and customer-centric **Compensation and Benefits** * Hourly Base Pay: $20.00 * All employees at blithequark are guaranteed to earn $20/hour inclusive of base pay and incentives * Annual Stock Grant: Eligible employees receive an annual stock grant, providing a unique opportunity to own a piece of the company * Comprehensive benefits package, including medical, dental, and vision insurance, flexible spending account, 401(k), employee stock purchase plan, paid time off, and up to 12 paid holidays * Access to mobile service & home internet discounts, pet insurance, and commuter and transit programs * Opportunities for career growth and development, including training, mentorship, and leadership development programs **Why Join blithequark?** * Be part of a dynamic and innovative team that's revolutionizing the way we connect with our customers * Enjoy a comprehensive benefits package that supports your physical, emotional, and financial well-being * Develop your skills and career through training, mentorship, and leadership development programs * Work in a fast-paced, customer-centric environment that's always challenging and rewarding * Be part of a company that values diversity, inclusivity, and respect, and is committed to making a positive impact on our customers' lives **How to Apply** If you're a motivated and customer-centric individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please visit our website to learn more about blithequark and our culture, and to submit your application. We can't wait to hear from you! **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We welcome applications from individuals of all backgrounds, cultures, and experiences. If you require reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500.