Experienced Billing Customer Service Representative – Patient-Centric Communication and Team Collaboration Expert

Introduction to blithequark At blithequark, we are dedicated to providing exceptional patient care and outstanding customer service in the healthcare industry. As a leader in our field, we strive to create a positive and supportive environment for our patients, employees, and partners. Our mission is to deliver high-quality services that exceed expectations, and we are committed to fostering a culture of excellence, integrity, and compassion. If you are a motivated and patient-focused individual with a passion for delivering exceptional customer service, we invite you to join our team as a Billing Customer Service Representative. Job Overview Key Responsibilities Serve as the first point of contact for call escalations, responding to patient inquiries, and resolving billing-related issues in a timely and professional manner. Relay messages from requesters to appropriate team members or departments, utilizing multiple software applications and ensuring effective communication. Assist with coordinating incoming and outgoing billing requests, facilitating responses, and conducting follow-ups to ensure timely resolution. Ensure all patient information is kept confidential and secure in accordance with HIPAA regulations, maintaining the highest standards of data protection and patient privacy. Meet productivity targets, working a minimum of 70 accounts per day, while maintaining exceptional quality and customer satisfaction standards. Team Collaboration and Support Participate in regular team meetings via video or teleconference, contributing to discussions, and sharing best practices to enhance team performance. Demonstrate competency in the performance of job-related skills, providing excellent customer service, and operating equipment and mechanical devices to maintain a functional, effective, and safe environment. Adhere to policies, procedures, and guidelines relative to departmental operations, ensuring compliance with regulatory requirements and blithequark standards. Essential Qualifications To be successful in this role, you will possess: Excellent communication and interpersonal skills, with the ability to build strong relationships with patients, insurance companies, and internal stakeholders. Strong problem-solving and analytical skills, with the ability to navigate complex billing inquiries and resolve issues efficiently. Proficiency in multiple software applications, with the ability to learn and adapt to new systems and technologies. A strong commitment to patient-centric care, with a focus on delivering exceptional customer experiences and exceeding patient expectations. High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred. Preferred Qualifications Preferred candidates will possess: Previous experience in a customer-facing role, preferably in a healthcare or billing environment. Knowledge of HIPAA regulations and guidelines, with a strong understanding of patient privacy and data protection principles. Experience with electronic health records (EHRs) and practice management systems (PMS). Strong organizational and time management skills, with the ability to prioritize tasks and meet productivity targets. Skills and Competencies To excel in this role, you will possess: Strong communication and interpersonal skills, with the ability to build strong relationships and communicate effectively with diverse stakeholders. Excellent problem-solving and analytical skills, with the ability to navigate complex billing inquiries and resolve issues efficiently. Proficiency in multiple software applications, with the ability to learn and adapt to new systems and technologies. A strong commitment to patient-centric care, with a focus on delivering exceptional customer experiences and exceeding patient expectations. Ability to work in a fast-paced environment, prioritizing tasks, and meeting productivity targets while maintaining exceptional quality and customer satisfaction standards. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to supporting the growth and development of our employees. As a Billing Customer Service Representative, you will have access to: Comprehensive training programs, designed to enhance your skills and knowledge in billing, customer service, and patient-centric care. Ongoing coaching and feedback, to support your professional development and career growth. Opportunities for advancement, with a clear path for career progression and professional development. A dynamic and supportive work environment, with a focus on collaboration, innovation, and excellence. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment, with a focus on: Patient-centric care, with a commitment to delivering exceptional customer experiences and exceeding patient expectations. Collaboration and teamwork, with a focus on building strong relationships and working together to achieve common goals. Innovation and excellence, with a commitment to continuous improvement and a passion for delivering high-quality services. Employee well-being, with a focus on supporting the physical, emotional, and mental health of our employees. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, with a range of perks and benefits, including: Medical, vision, and dental insurance, with a focus on supporting the physical and emotional well-being of our employees. 401(k) eligibility, with a commitment to supporting the financial security and retirement goals of our employees. Paid holidays, plus PTO and sick time, with a focus on supporting work-life balance and employee well-being. Opportunities for growth and advancement, with a clear path for career progression and professional development. Conclusion If you are a motivated and patient-focused individual, with a passion for delivering exceptional customer service, we invite you to join our team at blithequark as a Billing Customer Service Representative. With a commitment to patient-centric care, collaboration, and innovation, we offer a dynamic and supportive work environment, with opportunities for growth, development, and career advancement. Apply now to take the first step in your journey with blithequark and discover a rewarding and challenging career in the healthcare industry.