**Experienced Customer Support Specialist – Healthcare Concierge**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join our talented team at blithequark as a Customer Support Specialist – Healthcare Concierge. **About blithequark** At blithequark, we're on a mission to revolutionize the way people access and navigate the complex world of healthcare. With a vision to simplify the process and make it more accessible, we're committed to providing a seamless experience for our members. As a fully remote team, we're dedicated to fostering a culture of collaboration, innovation, and growth. **Your Impact** As a Healthcare Concierge, you'll play a vital role in delivering exceptional customer experiences to our members. Your responsibilities will include: * Processing member requests (tickets) with a focus on quality service, fully informing members about benefits, and providing the best ways to use them within the shortest time possible * Searching for doctors, clinics, and other healthcare facilities that suit members' needs most accurately * Interacting with members via telephone and chat to assist and support an appropriate level of care, which may include making outbound calls to members and/or providers to assist in scheduling appointments, closing gaps in care * Partnering with your leadership team, practice administrative or clinical staff to determine the best strategies to support the practice and our members * Providing a WOW experience and care to HealthJoy's American customer base **Your Experience and Expected Skill Set** To succeed in this role, you'll need: * Proficiency in the English language (Upper-Intermediate+ level) * Exceptional communication skills (leverage effectively internal and external channels) * High level of Empathy (presented in daily customer and peer interactions) * Strong critical thinking skills (ask questions, gather relevant information, devise solutions) * Solid level of accountability (follow through on commitments, take responsibility, deliver work on time) * Ability to adapt to frequent change * Ability to work effectively both independently and collaboratively * Proficiency in Office Suite and Google Programs * Experience in the Customer Support/Service field would be a plus **Role Details** * Working schedule: 5/2 – 15:30 to 24:00 * 20 paid vacation days per 12-month period, paid days for sick leaves **Our Rewards** At blithequark, we believe that work should be meaningful and rewarding. That's why we offer a robust package of employee perks and benefits, including: * Competitive compensation: The compensation grows as you grow with blithequark, with the potential to double it within 1.5 years. Top performers earn KPI-based bonuses. * Great career growth opportunities: You'll have a chance to go through a career path from Junior to Middle, and Senior Specialist, and eventually grow into a Team Leader. Alternatively, it may be possible to grow horizontally and take the position of Learning&Development Leader, Quality Assurance Analyst or Process Analyst. * Healthcare: As a healthcare-focused company, we provide 100% health insurance coverage for our employees, with the option to insure their family members at a reduced rate. * Education: Benefit from company-sponsored English classes, a corporate learning platform “Udemy” for professional development, and internal/external educational events. Our L&D department provides broad knowledge of the American healthcare system and cultural peculiarities. * Mental health support program: Employees have access to personal therapy sessions and additional virtual mental health lectures - all from the comfort of home. * Company events: To stay in touch with the team we hold happy hours, team buildings, as well as recreational events. * Gym: Access corporate discounts and special offers at Sport Life, one of Ukraine's largest sports hubs. * Remote work: Being a remote-first company, we provide the needed essential equipment for comfortable work from home (or anywhere!) **Commitment to Equal Pay** At blithequark, we are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed and thrive. We believe that everyone should be paid based on their qualifications, experience, and the work that they do, and not on their gender, race, or any other personal characteristic. **Commitment to Equal Opportunity** blithequark is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law. Don't meet every single requirement? We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply — we'd love to hear from you. blithequark is dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role and blithequark, we encourage you to apply. You may be just the right candidate for this or other roles.