**Senior Client Partner, Customer Success - Rockerbox**

Join the esteemed team at blithequark as a seasoned Senior Client Partner, Customer Success - Rockerbox. In this highly visible, senior individual contributor role, you will take full ownership of renewals for high revenue customers, drive account growth, and lead customer-facing negotiations. With a strong focus on commercial outcomes, you will operate independently, build trust quickly with customer stakeholders, and take initiative to retain and grow key accounts. **About blithequark** At blithequark, we are a leading software platform for digital media measurement, data, and analytics. Our mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world's largest brands, publishers, and digital ad platforms. Since 2008, we have helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best-in-class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at [www.blithequark.com](http://www.blithequark.com). **Key Responsibilities** As a Senior Client Partner, Customer Success - Rockerbox, you will be responsible for: * Taking full ownership of renewals for Rockerbox's high revenue customers, driving all commercial strategy and execution * Leading customer-facing conversations around pricing, contract terms, and multi-year agreements * Partnering with Customer Success Managers to determine the right time to initiate renewal or expansion discussions based on contract and customer needs * Engaging directly with senior stakeholders, including procurement, finance, and marketing leads, to manage and close renewals * Identifying and pursuing expansion opportunities by aligning product capabilities with evolving customer goals * Owning and delivering against renewal and expansion revenue targets * Delivering accurate forecasts in partnership with Revenue Operations * Building and improving internal processes for renewals, expansions, and commercial playbooks * Acting as a senior voice within the CS team, operating with autonomy and influencing how we manage customer lifecycle strategy **Essential Qualifications** To be successful in this role, you will need: * 5 to 8+ years of experience in renewals, account management, or customer success at a B2B SaaS company * A proven track record of owning revenue-generating renewals and driving measurable retention and growth outcomes with high revenue customers * Deep experience negotiating pricing, contract structure, and multi-year agreements * Demonstrated ability to work independently and drive results without structured oversight * Ability to build trust quickly and jump into relationships mid-lifecycle * Strong communication skills with a consultative, solution-oriented mindset * Process-driven with an eagerness to build and refine renewal and upsell workflows * Thrives in a fast-paced, startup environment with high accountability * Experience using Salesforce or other CRM tools for forecasting and pipeline management **Preferred Qualifications** While not required, the following qualifications would be beneficial: * Experience working with Rockerbox or similar products * Knowledge of the digital advertising ecosystem and industry trends * Familiarity with contract negotiation and renewal processes * Proven ability to drive revenue growth and expansion **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to helping our employees grow and develop their careers. As a Senior Client Partner, Customer Success - Rockerbox, you will have the opportunity to: * Work with a talented team of professionals who are passionate about customer success and driving business growth * Develop your skills and expertise in commercial strategy, negotiation, and customer relationship management * Take on new challenges and responsibilities as you grow and develop in your role * Participate in ongoing training and development programs to stay up-to-date on industry trends and best practices * Collaborate with cross-functional teams to drive business outcomes and improve customer experiences **Work Environment and Company Culture** At blithequark, we value a collaborative and inclusive work environment that fosters creativity, innovation, and growth. As a Senior Client Partner, Customer Success - Rockerbox, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences and driving business success. Our company culture is built on the following values: * Customer-centricity: We put our customers at the forefront of everything we do. * Innovation: We are committed to staying ahead of the curve and driving innovation in the digital advertising ecosystem. * Collaboration: We believe that teamwork and collaboration are essential to driving business success and delivering exceptional customer experiences. * Growth: We are committed to helping our employees grow and develop their careers, and we offer ongoing training and development programs to support their growth. **Compensation, Perks, and Benefits** As a Senior Client Partner, Customer Success - Rockerbox, you will be eligible for a competitive salary, bonus/commission (as applicable), equity, and benefits. The estimated salary range for this role is between $103,000 to $177,000, and the actual salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at blithequark. **Conclusion** If you are a seasoned professional with a passion for customer success and driving business growth, we encourage you to apply for this exciting opportunity. As a Senior Client Partner, Customer Success - Rockerbox, you will have the chance to work with a talented team, develop your skills and expertise, and drive business success in a fast-paced and dynamic environment. Don't miss out on this opportunity to join the esteemed team at blithequark and make a meaningful impact in the digital advertising ecosystem.