**Job Title:** Experienced Bilingual Customer Support Specialist – Italian/English – Music Streaming Services – Remote Opportunity

**Job Description:** Join Our Team of Passionate Customer Support Professionals at blithequark Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team of bilingual customer support specialists at blithequark, a leading provider of innovative music streaming services. **About blithequark** blithequark has been revolutionizing the music streaming industry since its inception, offering a unique blend of cutting-edge technology and personalized customer experiences. Our team of experts is dedicated to providing top-notch support to our customers, ensuring they have an unparalleled listening experience. With a global presence and a diverse client base, we offer a unique opportunity for customer support professionals to grow and develop their skills in a dynamic and supportive environment. **The Role** As a bilingual customer support specialist, you will be the first point of contact for our customers, providing assistance with platform navigation, troubleshooting technical issues, and ensuring they have the best possible listening experience. You will be responsible for responding to customer inquiries via inbound messages in both Italian and English. Your exceptional communication skills, attention to detail, and ability to work under pressure will make you an invaluable asset to our team. **Key Responsibilities:** * Respond to customer inquiries via inbound messages in Italian and English * Provide assistance with platform navigation and troubleshooting technical issues * Ensure customers have the best possible listening experience * Collaborate with internal teams to resolve complex customer issues * Meet or exceed performance metrics and quality standards * Participate in ongoing training and development to enhance skills and knowledge **Requirements:** * Fluency in Italian and English, with professional-level communication skills in both languages * 3-5 years of experience in customer support, with a focus on inbound messaging * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong problem-solving skills and attention to detail * Excellent communication and interpersonal skills * Ability to work independently and as part of a team * Familiarity with music streaming services and platforms (desirable) **Workspace Requirements:** * Dedicated laptop or desktop computer running Windows 10 or newer * Willingness to install blithequark security software and a 2FA app on your mobile device * Access to a webcam or a smartphone capable of capturing clear photos * Stable broadband internet connection with a minimum speed of 25 Mbps * At least 8 GB of RAM (more is always better!) * Dual monitors are strongly recommended for optimal workflow and multitasking **Career Growth Opportunities and Learning Benefits:** * Ongoing training and development to enhance skills and knowledge * Opportunities for career growth and advancement within the company * Collaborative and dynamic work environment with a focus on teamwork and innovation * Access to cutting-edge technology and tools to enhance productivity and efficiency * Recognition and rewards for outstanding performance and contributions to the team **Work Environment and Company Culture:** * Fully remote work environment with flexible scheduling and work-life balance * Collaborative and dynamic work environment with a focus on teamwork and innovation * Opportunities for socialization and connection with colleagues through virtual events and activities * Recognition and rewards for outstanding performance and contributions to the team * Commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive work environment **Compensation, Perks, and Benefits:** * Competitive salary and benefits package * Opportunities for career growth and advancement within the company * Flexible scheduling and work-life balance * Recognition and rewards for outstanding performance and contributions to the team * Access to cutting-edge technology and tools to enhance productivity and efficiency * Ongoing training and development to enhance skills and knowledge **How to Apply:** If you are a motivated and customer-centric individual with a passion for delivering exceptional support experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for the role. We look forward to hearing from you! **Equal Opportunity Employer:** blithequark is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We welcome applications from individuals of all backgrounds and perspectives, and we are proud to be an employer of choice for people with disabilities.