**Experienced Full Stack Customer Success Manager – Enterprise Data Exchange Solutions**
Are you a seasoned customer success professional with a passion for driving growth and adoption in the fast-paced world of enterprise data exchange? Do you thrive in environments where no two days are the same, and where your expertise and creativity are valued? Look no further than blithequark, a pioneering API-first, developer-led platform at the forefront of AI-assisted data exchange. As a Customer Success Manager at blithequark, you will be part of a dynamic team that is revolutionizing the way organizations exchange data. Our Customers for Life (C4L) organization is dedicated to delivering exceptional customer experiences, and we're looking for a talented individual to join our ranks and help us shape the future of data exchange. **About blithequark** blithequark is a trailblazing company that is pushing the boundaries of what is possible in the world of data exchange. Our API-first platform is designed to empower developers and organizations to exchange data seamlessly, and our commitment to innovation and customer satisfaction is unmatched. As a member of our team, you will have the opportunity to work with cutting-edge technology, collaborate with a talented group of professionals, and contribute to the development of a revolutionary product. **The Role** As a Customer Success Manager at blithequark, you will be responsible for driving the success of our strategic customers and prospects. You will be their advocate and product expert, working closely with them to understand their needs and develop tailored solutions that meet their business objectives. Your primary focus will be on expanding customer adoption, growing revenue, and delivering exceptional customer experiences. **Key Responsibilities** * Manage the deal cycle from product evaluation to close, working closely with our "deconstructed" sales team to ensure prospects are nurtured and converted into customers. * Drive customer adoption through the implementation of best practices, ensuring successful onboarding and utilization of the product. * Upsell opportunities by becoming a product expert and uncovering potential upsell opportunities based on customer usage and exploring more use cases for their business and new blithequark product offerings. * Create new best practices as you learn how your customers use the platform and develop tailored solutions to meet their business objectives. **Consider Applying If:** * You have experience expanding customer adoption and growing revenue by building meaningful relationships. * You are comfortable interacting and influencing internal stakeholders, from departmental champions to C-Level sponsors. * You're not afraid of sales and are willing to work closely with prospects and customers to drive revenue growth. * You've designed and presented business reviews and strategic success plans, and are comfortable with asking questions and learning new things. * You are a quick learner and are comfortable with ambiguity and change. **While Many CSM Roles Are Similar, blithequark's CSM Roles Are Unique. With That In Mind, You Should Pass On Applying If:** * You don't want to make your own decisions on what is the best paved road to build for blithequark, and expect a lead or manager to make the final call on what that is. * You like to have specific playbooks and criteria already made for you, and are not comfortable with ambiguity and change. * You like having two or three accounts, and that's it, and are not comfortable with juggling multiple customers and priorities. * You've never worked in a fast-paced environment, and are not comfortable with rapid change and shifting priorities. **What Tools Will You Use?** * Mode, Rocketlane, Front, Slack, Notion **About the Hiring Manager** Our Hiring Manager is a seasoned customer success professional with a passion for driving growth and adoption in the fast-paced world of enterprise data exchange. With a background in customer service and technical support, they have a deep understanding of the importance of transparency, empathy, and open communication in building strong relationships with customers. They are committed to creating a culture of trust and collaboration within the team, and are looking for a talented individual who shares their values and is passionate about delivering exceptional customer experiences. **Work Environment and Company Culture** At blithequark, we value creativity, innovation, and collaboration. Our team is made up of talented professionals who are passionate about delivering exceptional customer experiences and driving growth and adoption in the world of enterprise data exchange. We are committed to creating a culture of trust and open communication, where everyone feels valued and empowered to contribute their ideas and expertise. **Career Growth Opportunities and Learning Benefits** As a member of our team, you will have the opportunity to work with cutting-edge technology, collaborate with a talented group of professionals, and contribute to the development of a revolutionary product. We offer a range of career growth opportunities, including training and development programs, mentorship, and opportunities for advancement. Our team is committed to learning and growth, and we encourage everyone to take ownership of their professional development and pursue their passions. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including a salary, bonus structure, and benefits. Our team is committed to providing a supportive and inclusive work environment, and we offer a range of perks and benefits to support your well-being and happiness. **How to Apply** If you are a seasoned customer success professional with a passion for driving growth and adoption in the fast-paced world of enterprise data exchange, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for the role. We look forward to hearing from you!