Experienced Customer Success Manager – Driving Business Value and Adoption for High-Volume Accounts in the AI-Powered Business Planning and Performance Management Space

Introduction to blithequark blithequark is the AI-powered business planning and performance management platform built for agility and scale, connecting people, data, and processes in one intuitive, feature-rich solution. Empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time, blithequark is revolutionizing the way businesses operate. Founded in 2019, blithequark has rapidly become one of the fastest-growing SaaS companies globally, with industry leaders like Unilever, Snowflake, Siemens, and DPD leveraging its platform daily to make more informed decisions and confidently navigate any scenario. About the Role As a Customer Success Manager at blithequark, your primary responsibility will be to ensure our customers achieve a high level of adoption and business value from using our platform, with a specific focus on supporting high-volume, lower-value accounts. You will play a crucial role in building our digital-touch customer motions by leveraging Vitally, blithequark, SDFC, and other automation technologies. Additionally, you will have full commercial ownership for revenue on the book of business, including account renewals and expansion. Key Responsibilities Manage and maintain relationships with high-volume, Mid-Market accounts, ensuring they attain a high level of adoption and business value from using blithequark's platform. Drive customer renewals by proactively engaging with customers, identifying opportunities for expansion, and demonstrating the value of continued partnership. Collaborate with sales teams to identify upsell and cross-sell opportunities within the existing customer base, working towards revenue expansion goals. Develop and implement strategies to drive customer adoption, usage, and satisfaction, utilizing digital-touch approaches and automation technologies like PlanHat. Leverage data and metrics to track customer health, identify at-risk accounts, and implement retention strategies to minimize churn. Partner with the product team to gather customer feedback, relay enhancement requests, and contribute to the product roadmap based on customer needs and insights. Deliver virtual presentations, webinars, and training materials to educate customers on best practices, new features, and updates related to blithequark's platform. Create customer-facing messaging and content, including email communications, newsletters, and knowledge base articles, to effectively communicate product updates, best practices, and other relevant information. Collaborate with cross-functional teams, including marketing and customer support, to ensure a seamless customer experience throughout the customer journey. Maintain accurate records of customer interactions, account details, and activities within the CRM (Salesforce) and the Customer Success platform (PlanHat). Collaborate closely with certified blithequark Partners (third parties) to ensure customer implementations run smoothly and result in deployments that align with expected outcomes and drive successful adoption. Essential Qualifications Significant experience in customer success, account management, or a similar role within a software/SaaS company. Proven track record of effectively managing high-volume, lower-value accounts, and driving customer adoption, satisfaction, renewals, and expansion. Experience with digital-touch customer engagement strategies, automation technologies, and platforms like PlanHat. Highly skilled in the creation of written communications and visual content to support the curation of digital messaging and communication. Strong commercial mindset with the ability to take full ownership of revenue on the book of business, including renewals and expansion. Excellent analytical skills to interpret customer data, identify trends, and uncover opportunities for growth and risk mitigation. Outstanding communication and interpersonal skills, with the ability to build rapport and maintain strong relationships with customers at all levels. Results-oriented with a proactive and strategic approach to problem-solving in a fast-paced, dynamic environment. Fluent in French and English. Preferred Qualifications Experience working with AI-powered business planning and performance management platforms. Knowledge of the Mid-Market segment and its specific needs and challenges. Familiarity with Salesforce and PlanHat or similar CRM and Customer Success platforms. Skilled in the creation of video or animated content to enhance customer engagement and communication. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Success Manager, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our customers. You will also have access to training and development programs, mentorship, and career advancement opportunities. Work Environment and Company Culture blithequark is a dynamic and innovative company that values diversity, inclusivity, and teamwork. Our culture is built on the principles of collaboration, creativity, and customer-centricity. We believe in empowering our employees to take ownership of their work, make decisions, and drive results. Our offices are located in the heart of major cities, including New York, San Francisco, Toronto, Paris, and London, and we offer a flexible and remote work arrangement to ensure a healthy work-life balance. Our Values Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, blithequark customers, partners, and the planet. Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate blithequark community. Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission. Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for blithequark. Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organisations. Compensation, Perks, and Benefits blithequark offers a competitive package, including a comprehensive benefits program, flexible working hours, and a dynamic work environment. Our benefits include: Competitive salary and bonus structure. Comprehensive health insurance with Alan Blue entirely free for you and your family. Weekly Lunch and Lunch vouchers (Swile card) to cover your lunch breaks with total flexibility. Subscription to Egym Wellpass (ex-Gymlib) for full access to gyms, studios, and wellness spaces across France. Trust and flexible working hours. High-end equipment (based on stock/availability) to do your work in the best conditions. Conclusion If you are a motivated and results-driven professional looking for a challenging and rewarding role, we encourage you to apply for the Customer Success Manager position at blithequark. As a key member of our team, you will have the opportunity to make a significant impact on our customers' success and contribute to the growth and development of our company. Apply now and join our dynamic team of professionals who are passionate about delivering exceptional customer experiences and driving business value through AI-powered business planning and performance management.