Experienced Customer Success Manager – AI and Cloud Solutions Expert for High-Tier Clients at blithequark

Introduction to blithequark blithequark is the leading GPU Cloud for ML/AI teams, providing a comprehensive platform for training, fine-tuning, and inferencing AI models. Our innovative solutions enable engineers to build, test, and deploy AI products securely and affordably at scale. With a diverse product portfolio that includes on-prem GPU systems, hosted GPUs across public and private clouds, and managed inference services, we cater to the needs of government agencies, researchers, startups, and enterprises worldwide. At blithequark, we are passionate about building the world's best deep learning cloud. Our mission is to empower AI innovators to push the boundaries of what is possible, and we are committed to delivering exceptional customer experiences that drive success and growth. If you share our vision and are eager to join a dynamic team of professionals who are shaping the future of AI, we invite you to explore this exciting opportunity. Job Overview As a Customer Success Manager at blithequark, you will play a critical role in guiding our high-tier clients through the order process, serving as their primary advocate and point of contact throughout procurement, assembly, and handoff. Your expertise in customer success will be instrumental in ensuring seamless communication, timely issue resolution, and overall customer satisfaction. This is a unique opportunity to work with a talented team of professionals who are dedicated to delivering exceptional customer experiences and driving business growth. Key Responsibilities Guide customers through the order process, ensuring proactive communication and timely issue resolution to meet their needs and expectations. Maintain detailed and continuous communication with customers to ensure high levels of satisfaction, as measured by CSAT and NPS surveys. Partner with internal teams and external customer stakeholders to understand customer needs, deliver on objectives, and maximize retention and growth within customer accounts. Collaborate with cross-functional teams to resolve post-order issues in a timely and efficient manner, ensuring minimal disruption to customers. About You To succeed in this role, you should possess strong written and verbal communication skills, with the ability to de-escalate situations and speak transparently to our highest-tier customers. You should be process-oriented, with a strong desire to work collaboratively to maintain and improve processes. A minimum of 4 years of experience in Customer Success or an equivalent department is required, along with proficiency in G-Suite, Salesforce, and Slack. You have a strong track record of delivering exceptional customer experiences and driving customer satisfaction. You are an active team player, self-starter, and multitasker who can quickly adjust priorities in a fast-paced environment. You possess excellent problem-solving skills, with the ability to analyze complex issues and develop effective solutions. You are proficient in using technology to streamline processes, improve efficiency, and enhance customer engagement. Nice to Have In addition to the essential qualifications, we are looking for candidates with technical knowledge in manufacturing, Cloud, IT, Server, AI, ML, or related fields. Familiarity with tools like Monday, Front, and Vitally is also desirable. Technical knowledge in AI, ML, or related fields, with a strong understanding of cloud computing and its applications. Experience working with customer success platforms, such as Gainsight or Totango. Familiarity with data analysis and reporting tools, such as Tableau or Power BI. What We Offer At blithequark, we are committed to providing a comprehensive compensation package that reflects the value you bring to our organization. The hourly range for this position is $55.00-79.00 per hour, although we may consider candidates with unique qualifications who may require a different compensation arrangement. In addition to a competitive salary, we offer a range of benefits, including: Generous cash and equity compensation packages. Comprehensive health, dental, and vision coverage for you and your dependents. Wellness and Commuter stipends for select roles. 401k Plan with a 2% company match (USA employees). Flexible Paid Time Off Plan that we all actually use. Our Culture and Values At blithequark, we are proud of our diverse and inclusive culture, which values creativity, innovation, and collaboration. We believe in empowering our employees to take ownership of their work, providing opportunities for growth and development, and fostering a sense of community and camaraderie. Our values include: A passion for innovation and excellence. A commitment to customer satisfaction and success. A culture of collaboration, transparency, and open communication. A dedication to diversity, equity, and inclusion. Career Growth and Development At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including mentorship opportunities, workshops, and conferences. Our goal is to provide you with the skills and knowledge you need to succeed in your role and advance in your career. Conclusion If you are a motivated and experienced Customer Success Manager looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a member of our team, you will have the chance to work with a talented group of professionals who are passionate about delivering exceptional customer experiences and driving business growth. Don't miss out on this opportunity to join a dynamic and innovative company that is shaping the future of AI. blithequark is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.