**Enterprise Customer Success Manager – Driving Strategic Growth and Customer Satisfaction at blithequark**

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark as an Enterprise Customer Success Manager, where you'll play a critical role in shaping the success of our most strategic accounts. **About blithequark** blithequark is a leading credentialing and network monitoring platform that empowers healthcare organizations to optimize operations with error-free, fast verifications and stay compliant with ease. As an official Salesforce vendor, we've won the prestigious 2024 Salesforce Partner Innovation Award, and we're proud to work with leading healthcare organizations such as Humana Dental, Zelis, Talkspace, Headway, Empower Pharmacy, and many others. Our commitment to innovation, customer satisfaction, and growth has enabled us to secure a $27M Series B led by Craft Ventures, bringing our total funding to $47M. **About the Role** As an Enterprise Customer Success Manager at blithequark, you'll be the primary point of contact for our most strategic accounts, ensuring seamless onboarding, delivering ongoing support, identifying expansion opportunities, and translating customer feedback into actionable insights. You'll work closely with cross-functional teams, including Product, Solutions, Enablement, and Support, to build lasting relationships and maximize customer value. **Responsibilities** * Partner with sales and implementation to support smooth onboarding, ongoing training, and adoption of contracted functionality for Enterprise customers * Form deep relationships with customers, serve as a trusted advisor, and ensure ongoing success, engagement, and strategic conversations with key executive stakeholders and decision makers * Develop blithequark product expertise to build credibility and add value for customers * Conduct regular touchbases and quarterly business reviews across your accounts to ensure retention and strategic alignment between blithequark and our customers * Drive commercial negotiations with customers and internal legal and finance teams to efficiently and symbiotically close deals and restructure contracts * Drive a feedback loop with cross-functional teams by gathering and synthesizing customer inputs to inform product development and prioritize roadmap enhancements * Support accounts with custom reporting needs outside of the standard product * Monitor account health and proactively resolve and escalate issues to reduce churn * Maintain CRM hygiene, ensuring account records and documentation are up to date * Pursue ongoing healthcare industry and CRM platform education and training * Contribute to team-wide initiatives to make blithequark a great place to work and drive Customer Success department efficiencies **About You** We're seeking a seasoned professional with a proven track record of success in Enterprise Customer Success, preferably in the healthtech industry. If you have: * 5+ years of experience in Enterprise Customer Success in B2B SaaS * Experience managing a book of business > $3M ARR, building pipeline, and closing deals * Strong Executive relationship-building, communication, presentation, and problem-solving skills * Experience navigating complex, matrixed client relationships and driving retention * Familiarity with Salesforce CRM and customer success tools **What We Offer** * A dynamic, fully remote work environment with opportunities to work with a talented team of professionals across the US and internationally * A competitive compensation package, including health, vision, and dental plans, unlimited PTO, new Apple equipment, and startup equity * Ongoing education and training opportunities to enhance your skills and knowledge in the healthcare industry and CRM platforms * A collaborative, supportive work environment that encourages growth, innovation, and customer satisfaction **Why Join blithequark?** At blithequark, we're passionate about delivering exceptional customer experiences and driving business growth. We're committed to innovation, customer satisfaction, and growth, and we're seeking like-minded professionals to join our team. If you're a seasoned professional with a passion for customer success and a drive to succeed, we invite you to apply for this exciting opportunity. **How to Apply** If you're ready to take your career to the next level and join a dynamic, innovative company that's shaping the future of healthcare, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!