Experienced Web Chat Agent – Automotive Sales, Customer Support, and Lead Generation Specialist

Welcome to blithequark: Where Customer Experience Meets Innovation At blithequark, we're passionate about delivering exceptional customer experiences that drive business results. As a leader in the automotive and recreational vehicle industry, we're committed to fostering a positive and professional work environment where our team members can thrive. Our culture emphasizes collaboration, adaptability, and a commitment to excellent customer service, ensuring that our team feels supported while delivering exceptional experiences to our clients. Job Overview: Web Chat Agent As a Web Chat Agent at blithequark, you will engage with customers through online conversations to assist them with inquiries related to automotive and recreational vehicle sales, service, finance, and general dealership questions. Your primary focus will be to represent our dealer clients positively online while transforming customer interactions into valuable leads, thus enabling our clients to generate revenue from their web traffic. If you're a customer-focused individual with excellent communication skills and a passion for the automotive industry, we encourage you to apply for this exciting opportunity. Key Responsibilities: Handle various customer inquiries via online chat, providing timely and accurate responses to their questions and concerns Provide accurate information about products and services, including features, benefits, and pricing Schedule appointments based on customer needs, ensuring a seamless and efficient experience Maintain an up-to-date knowledge base of products and services, staying current with industry trends and developments Capture customer contact information for lead generation, helping our clients to build strong relationships with their customers Summarize interactions for client review, providing valuable insights and feedback to improve our services Essential Qualifications: Previous experience in retail customer service or the automotive industry is preferred but not necessary Must be able to type at least 35 WPM (40 and above preferred), with excellent written and verbal communication skills Strong decision-making and analytical abilities, with the ability to adapt to change in a quick-paced environment Experience in an office setting, call center, or customer service is preferred, with a pleasant, patient, and friendly attitude High School Diploma, GED, or equivalent certification, with a strong foundation in basic internet and window-based computer skills Preferred Qualifications: 2+ years of experience in a customer interaction role, preferably within an office or call center setting Strong multitasking abilities, with the ability to handle multiple chat conversations simultaneously Fast typing skills, with a minimum of 35 WPM, and excellent navigation skills in a window-based computer environment Positive and professional demeanor, with a strong commitment to excellent customer service Career Growth and Development Opportunities At blithequark, we're committed to helping our team members grow and develop in their careers. We offer ongoing training and development opportunities, including workshops, webinars, and coaching sessions, to help you enhance your skills and advance within the company. As part of a growing team, you will have the chance to build a successful career in the customer service and automotive sectors, with opportunities for advancement and professional growth. Benefits and Perks: Flexible working hours, with opportunities for remote work and flexible scheduling Opportunities for performance-based bonuses, with a competitive salary based on experience Supportive team environment, with a strong focus on collaboration and teamwork Access to resources for professional development, including training and development programs Health and wellness benefits, including medical, dental, and vision coverage Paid time off and holidays, with a generous paid time off policy Why Work at blithequark? At blithequark, we're passionate about delivering exceptional customer experiences that drive business results. We're committed to fostering a positive and professional work environment where our team members can thrive, with a strong focus on collaboration, adaptability, and excellent customer service. If you're a customer-focused individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity to join our team. Work Environment and Company Culture: Our work environment is dynamic and fast-paced, with a strong focus on teamwork and collaboration. We're committed to fostering a positive and professional work environment where our team members can thrive, with a strong emphasis on excellent customer service and a commitment to our core values. Our company culture is built on the principles of integrity, respect, and excellence, with a strong focus on delivering exceptional customer experiences that drive business results. Conclusion: If you're a customer-focused individual with excellent communication skills and a passion for the automotive industry, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Web Chat Agent, you will play a critical role in delivering exceptional customer experiences that drive business results, with opportunities for career growth and development in a dynamic and fast-paced environment. Don't miss out on this opportunity to grow your career in a dynamic field – apply today to join our team at blithequark!