Experienced Customer Success Intern – Delivering Exceptional Digital Experiences through Data-Driven Success Planning and Customer Engagement

Welcome to blithequark At blithequark, we are on a mission to revolutionize the way businesses deliver digital experiences. Through our cutting-edge content management, customer data, personalization, and AI technology, we empower iconic brands to rise above the noise in today's crowded digital markets and gain a competitive edge. Our platform is trusted by renowned brands such as AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi, and Walmart, among others. We are dedicated to our customers and communities, and our tradition of giving back globally through the blithequark Cares program is a testament to our commitment to making a positive impact. Our Vision and Culture At blithequark, we are more than just colleagues – we are a tribe. Our vision is to pursue equity among our communities, employees, partners, and customers. We are a global, diverse, and distributed team, yet we remain connected and close-knit. We are dreamers and dream makers who challenge the status quo, and we do the right thing, even when no one is watching. Our mission is to make blithequark indispensable for organizations to tell their stories and connect with the people they care about through inspiring, modern experiences. We care deeply about our customers and the communities we serve, and we are committed to making a real difference. About the Role We are seeking a proactive and detail-oriented Customer Success Intern to join our Customer Success team for the summer. This role offers hands-on experience in customer engagement, adoption strategy, and data-driven success planning in a fast-paced SaaS environment. As a Customer Success Intern at blithequark, you will play a key role in supporting our team with project management, customer analytics, and cross-functional collaboration. If you are eager to apply your analytical and communication skills in a customer-facing environment and make a real impact, we would love to hear from you! Key Responsibilities Track and analyze customer data, including usage metrics, adoption trends, and health indicators using tools like Excel and Salesforce. Support and project manage key Customer Success workstreams, including customer progress readouts, adoption planning, and outcome alignment. Maintain detailed customer documentation and success plans, ensuring visibility across teams. Collaborate cross-functionally with Product, Support, Sales, and Enablement teams to deliver value and drive outcomes for customers. Assist in identifying opportunities to enhance the customer experience and increase retention and satisfaction. Contribute to internal initiatives that support scalable customer success programs and strategies. Support regular reporting on customer health and engagement metrics. What We Are Looking for in a Candidate We are excited about candidates who are currently pursuing a degree in Business, Communications, Marketing, or a related field. Previous internship or work experience in a SaaS company, ideally within a Digital Experience or B2B tech environment, is a plus. You should have a customer-first mindset and strong project management and organizational skills, with the ability to prioritize and manage multiple tasks. Proficiency in data analytics tools (Excel, Google Sheets) and familiarity with Salesforce, Slack, Gong, or similar platforms are also essential. Effective communication skills, both written and verbal, and the ability to work well in a team are crucial for success in this role. Essential Qualifications Currently pursuing a degree in Business, Communications, Marketing, or a related field. Previous internship or work experience in a SaaS company, ideally within a Digital Experience or B2B tech environment. Customer-first mindset and strong project management and organizational skills. Proficiency in data analytics tools (Excel, Google Sheets) and familiarity with Salesforce, Slack, Gong, or similar platforms. Effective communication skills, both written and verbal, and the ability to work well in a team. Preferred Qualifications Experience working in customer-facing roles and a proven track record of delivering exceptional customer experiences. Strong analytical and problem-solving skills, with the ability to think critically and outside the box. Familiarity with customer success platforms and tools, such as Gainsight or Totango. Experience with data visualization tools, such as Tableau or Power BI. Certifications in customer success or related fields, such as CSM or CSPO. What We Offer At blithequark, we offer a unique and dynamic work environment that is both challenging and rewarding. Our team is passionate about delivering exceptional customer experiences, and we are committed to making a real difference in the lives of our customers. As a Customer Success Intern, you will have the opportunity to work with a talented and dedicated team, gain hands-on experience in customer success, and develop valuable skills that will serve you well in your future career. Benefits and Perks Competitive hourly rate of $20 per hour, up to 28 hours per week. Opportunities for professional growth and development in a fast-paced and dynamic environment. Collaborative and supportive team environment with a focus on teamwork and camaraderie. Access to cutting-edge technology and tools, including Salesforce, Slack, and Gong. Flexible work arrangements, including remote work options and flexible hours. Opportunities for socialization and team-building, including happy hours, outings, and community volunteer opportunities. Conclusion If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Success Intern at blithequark, you will have the chance to make a real impact, develop valuable skills, and gain hands-on experience in a fast-paced and dynamic environment. Don't miss out on this opportunity to join our team and contribute to our mission of delivering exceptional digital experiences. Apply now and take the first step towards an exciting and rewarding career in customer success!