**Experienced Customer Care Associate, Group Orders – Delivering Exceptional Support for Corporate Food Ordering Solutions**

At blithequark, we're revolutionizing the way companies feed their employees while giving back to their communities. As the leading food ordering platform for corporate clients, we're committed to providing a seamless experience for our clients and restaurant partners. We're now seeking a highly skilled and compassionate Customer Care Associate, Group Orders to join our team and help us achieve our mission of alleviating hunger and inspiring employees to connect their work to a larger purpose. **About blithequark** blithequark is a fast-paced and growing startup that's making a significant impact in the food industry. Our platform allows corporate clients to place meal orders with their favorite restaurants while supporting local food banks and charities. Every meal ordered on our platform results in a meal donation through local partners like Feeding America and City Harvest, and to date, we've donated over 10 million meals. We're proud to have been recognized as Inc. Magazine's Best in Business (twice), Crain's Best Places to Work NYC (twice), and as a finalist for the U.S. Chamber of Commerce Foundation's 2023 Citizens Awards for companies operating as a force for good. **The Role** As a Customer Care Associate, Group Orders, you'll play a critical role in ensuring the highest level of support for our Group Order clientele. You'll receive comprehensive training to become an expert on our order platform, restaurant dynamics, and customer support best-practices. This is a specialized role that requires a unique blend of technical knowledge, communication skills, and problem-solving abilities. If you're passionate about delivering exceptional customer experiences and working in a fast-paced startup environment, this is the perfect opportunity for you! **Key Responsibilities** * Work directly with our restaurant partners to resolve real-time order-related issues, ensuring seamless execution of daily Group Orders. * Respond to customer emails and phone calls in a fast-paced, time-critical manner, providing empathetic and professional support. * Ensure that Group Order operations, procedures, and systems are adhered to, maintaining the highest level of quality and consistency. * Constructively handle or supervise order escalations and customer complaints, resolving issues efficiently and effectively. * Collaborate with management and leadership to develop and improve methods and strategies to support rapid team and platform growth. * Serve as a resource to both our prestigious clients and valued restaurant partners, providing expert guidance on all aspects of daily Group Order operations. **Essential Qualifications** * Excellent phone skills, with the ability to communicate effectively and confidently with customers and restaurant partners. * Empathy and compassion, with the ability to identify with customer dilemmas and provide supportive solutions. * Collaborative mindset, with a strong desire to work with a close-knit team to achieve common goals. * Assertive and confident, with the ability to uphold blithequark standards of service and communicate effectively with customers and restaurant partners. * Meticulous written and verbal communication skills, with the ability to assess and respond succinctly, relevantly, and professionally to customer emails. * Coachable and open to feedback, with a willingness to learn, grow, and develop new skills. * Dynamic and adaptable, with the ability to think on your feet and solve problems in a fast-paced environment. **Preferred Qualifications** * Previous experience in customer-facing roles, preferably in the food industry or a related field. * Familiarity with customer support software and systems, such as Zendesk or Freshdesk. * Experience working in a startup environment, with a passion for innovation and growth. * Strong analytical and problem-solving skills, with the ability to think critically and creatively. **What We Offer** At blithequark, we're committed to providing a comprehensive compensation package that includes: * Competitive base salary, ranging from $45k to $54k per year, depending on experience and qualifications. * Equity opportunities, allowing you to share in the success of our company. * Multiple health insurance options, including medical, dental, and vision coverage. * A wide range of benefits, including 401(k) matching, flexible PTO, and professional development opportunities. * A dynamic and inclusive work environment, with a strong focus on diversity, equity, and inclusion. **Why Join blithequark?** * Be part of a mission-driven organization that's making a positive impact in the food industry. * Work with a talented and passionate team that's dedicated to delivering exceptional customer experiences. * Enjoy a dynamic and fast-paced work environment, with opportunities for growth and development. * Receive comprehensive training and support to help you succeed in your role. * Be part of a company that's committed to giving back to the community, with a strong focus on social responsibility. **How to Apply** If you're passionate about delivering exceptional customer experiences and working in a fast-paced startup environment, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!