**Experienced Customer Service Representative – Inbound Call Center**

Are you passionate about delivering exceptional customer experiences and providing top-notch support to clients across the country? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join the dynamic team at blithequark as an Inbound Call Center Representative. As a key member of our customer service team, you will play a vital role in ensuring that our clients receive the best-in-class support they deserve. **About blithequark** blithequark is a leading provider of innovative solutions and services that empower individuals and businesses to achieve their goals. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the industry. As a valued member of our team, you will have the opportunity to work with a talented group of professionals who share your passion for delivering exceptional results. **Job Summary** As an Inbound Call Center Representative at blithequark, you will be responsible for handling inbound and outbound contacts in a courteous, timely, and professional manner. You will listen to customers, understand their needs, and resolve customer issues through effective problem-solving and call handling. Your primary goal will be to provide exceptional customer experiences, ensuring that our clients receive the support they need to succeed. **Key Responsibilities** * Handle inbound and outbound contacts in a courteous, timely, and professional manner * Listen to customers, understand their needs, and resolve customer issues * Research systems to find missing information and coordinate with other departments to resolve issues * Follow the processes of the Client program and perform all tasks in a courteous and professional manner * Utilize systems and technology to complete account management tasks * Accurately document and process customer claims in appropriate systems * Follow all required scripts, policies, and procedures * Utilize knowledge base and training to accurately answer customer questions * Comply with requirements surrounding confidential information and personal information * Appropriately escalate customer issues with the managerial team * Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes * Adhere to all attendance and work schedule requirements **Requirements** * Must be 18 years of age or older * High school diploma or equivalent * Experience with data-entry utilizing a computer * The ability to read and speak English fluently * Have a wired, high-speed internet connection (Download speed of 20Mbps+) * Excellent organizational, written, and oral communication skills * The ability to type swiftly and accurately (20+ words a minute) * Ability to work regularly scheduled shifts within our hours of operation including the training period * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications * Highly reliable with the ability to maintain regular attendance and punctuality * The ability to evaluate, troubleshoot, and follow-up on customer issues * An aptitude for conflict resolution, problem solving, and negotiation * Must be customer service oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage * Strong team orientation and customer focus * The ability to thrive in a fast-paced environment where change and ambiguity are prevalent * Excellent interpersonal skills and the ability to build relationships with your team and customers **Nice-to-Haves** * One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment * Work at home experience * State or Federal work experience **Benefits** * Paid Training * Paid Time Off * Medical, Dental, and Vision Coverage Options * Life Insurance * Retirement * Advancement Opportunity * Flexible Schedules * Daily Contests * Prizes * Casual Dress Code * Regular Raises **Why Join blithequark?** At blithequark, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package, opportunities for career growth and development, and a supportive work environment that encourages collaboration and innovation. As a valued member of our team, you will have the opportunity to: * Work with a talented group of professionals who share your passion for delivering exceptional results * Develop your skills and expertise through ongoing training and development programs * Participate in daily contests and prizes to recognize your achievements * Enjoy flexible schedules and a casual dress code * Take advantage of regular raises and opportunities for advancement * Enjoy comprehensive benefits, including medical, dental, and vision coverage options, life insurance, and retirement plans **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional results, we invite you to apply for the Inbound Call Center Representative position at blithequark. Please submit your application through our website, including your resume and a cover letter that highlights your relevant experience and skills. We look forward to hearing from you!