Experienced Customer Research and Analytics Specialist for Strategic Insights and Business Growth at blithequark

Introduction to blithequark and the Role At blithequark, we are dedicated to harnessing the power of information and analytics to drive business decisions and improve outcomes. As a global leader in our field, we recognize the importance of placing the customer at the heart of everything we do. Our high-performing Customer and Market Insights team is pivotal in achieving this goal, acting as an in-house market insight agency that designs, analyzes, and delivers insight projects from start to finish. We are now seeking an ambitious and enthusiastic Customer Research & Analytics Specialist II to join our team in Oxford, Manila, or New York, offering the flexibility of full-time work arrangements that can accommodate your needs. About Our Team and the Opportunity Our Customer and Market Insights team is built on the principle of providing best-in-class customer and market insights that inform business strategies and decisions. As a Senior Research Executive within this team, you will play a critical role in leading the day-to-day management of global tracking studies and ad hoc research projects. Your expertise will contribute to all stages of the research process, from stakeholder consultation and questionnaire design to detailed analysis and insight delivery. This is a unique opportunity to join a dynamic team that values collaboration, innovation, and customer-centricity, offering a platform for professional growth and development in a fast-paced and supportive environment. Key Responsibilities Manage customer satisfaction programs, including survey refinement and quarterly reporting, to ensure that customer feedback is actionable and informs business decisions. Deliver strategic research projects by planning, designing, and analyzing market studies that provide deep insights into customer needs and market trends. Presentation of findings with clarity and actionable recommendations to stakeholders, facilitating data-driven decision-making across the organization. Collaborate with internal teams and external research agencies to leverage a wide range of expertise and ensure that research projects are comprehensive and impactful. Ensure accuracy and consistency across all insights and analysis, maintaining the highest standards of research quality and integrity. Support colleagues undertaking research with advice and best practices, contributing to a culture of knowledge sharing and continuous improvement within the team. Requirements for Success To excel in this role, you will need to demonstrate a strong background in market research, with a proven track record of generating insights that drive business outcomes. A degree-level education and a relevant research qualification are essential, alongside excellent analytical and problem-solving skills. Proficiency in written and spoken English, strong project management skills, and the ability to work across multiple deadlines are also critical. Familiarity with Microsoft Office, Access, and SharePoint, as well as knowledge of SPSS and R, would be beneficial. Above all, you should possess confident presentation skills and the ability to tell compelling stories with data, inspiring action and change within the organization. Essential Qualifications Degree-level education in a relevant field (e.g., market research, statistics, business administration). Relevant research qualification or certification (e.g., MRS, ESOMAR). Proven experience in market research, with a focus on customer insights and analytics. Excellent analytical, problem-solving, and project management skills. Strong communication and presentation skills, with the ability to present complex data insights to non-technical stakeholders. Preferred Qualifications Advanced degree in a relevant field (e.g., Master’s, Ph.D.). Specialized training or certification in data analysis tools (e.g., SPSS, R, Python). Experience working with global teams and managing international research projects. Familiarity with agile methodologies and their application in research settings. Career Growth and Learning Opportunities At blithequark, we are committed to the growth and development of our employees. We offer extensive learning and development resources, including training programs, workshops, and access to industry conferences. Our culture encourages continuous learning, innovation, and experimentation, providing a supportive environment where you can expand your skills, explore new areas of interest, and advance your career. Whether through formal training, mentorship, or on-the-job experience, we are dedicated to helping you achieve your professional goals and reach your full potential. Work Environment and Company Culture We pride ourselves on fostering a work environment that is collaborative, inclusive, and dynamic. Our offices in Oxford, Manila, and New York offer a unique blend of cultural diversity and professional expertise, providing a stimulating backdrop for your career. We promote a healthy work-life balance, recognizing that your wellbeing and happiness are essential to your success and job satisfaction. With various flexible and remote working options available, you can work in a way that works best for you, whether that means working from home, adjusting your hours, or taking advantage of our wellness programs. Compensation, Perks, and Benefits We offer a competitive compensation package that reflects your skills, experience, and contributions to the company. Our benefits include a generous holiday allowance, health screening, eye care vouchers, private medical benefits, and access to a competitive contributory pension scheme. We also provide a Save As You Earn share option scheme, travel season ticket loan, electric vehicle scheme, and optional dental insurance, among other perks. Our commitment to your wellbeing extends to maternity, paternity, and shared parental leave, an employee assistance program, and access to emergency care for both the elderly and children. Additionally, we encourage community engagement through RECARES days and access to employee resource groups, dedicated time to volunteer, and an employee discounts scheme via Perks at Work. Conclusion and Call to Action If you are a motivated and ambitious professional looking to make a meaningful impact in the field of customer research and analytics, we invite you to join our team at blithequark. This role offers a unique opportunity to contribute to the success of a global leader in information and analytics, working in a dynamic and supportive environment that values innovation, collaboration, and customer-centricity. With a commitment to your growth and wellbeing, we believe that together, we can achieve great things and make a lasting difference in the world. Please submit your application to explore this opportunity further and discover how you can thrive in our team.