Temporary Customer Service Professional I - Medicare and Health Insurance Support Specialist

Introduction to blithequark At blithequark, we are dedicated to making healthcare easier and lives better for our members. As a leader in the healthcare industry, we strive to provide exceptional customer service, innovative solutions, and a collaborative work environment that fosters growth and development. Our team of customer service professionals is the face of blithequark, and we are seeking a talented and compassionate individual to join our team as a Temporary Customer Service Professional I - Medicare. Job Overview We are offering a remote opportunity for candidates in WA, ID, OR, and UT to work as a Temporary Customer Service Professional I - Medicare. This is a temporary, non-benefited position that offers a competitive hourly wage of $19.75 - $23.00, depending on experience and location. As a customer service professional at blithequark, you will play a vital role in providing guidance and support to our members, providers, and other healthcare professionals. Key Responsibilities Answer incoming calls on recorded lines, providing accurate and compliant information on benefits, claims, and eligibility Act as a bridge between blithequark and our members, providers, and other healthcare professionals, advocating for our members and resolving issues in a timely and professional manner Conduct research to find answers to complex questions and provide guidance on benefits, claims, and eligibility Bring a positive and professional approach to every interaction, tailoring communications to meet the unique needs of each caller Prioritize caller satisfaction while representing blithequark's mission and values Collaborate with colleagues to improve skills and knowledge, seeking opportunities for growth and development Essential Qualifications High school diploma or equivalent 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office, or similar industry with extensive customer contact; or equivalent combination of education and experience Proficient PC skills and ability to navigate multiple applications while on calls Ability to apply mathematical concepts and calculations Preferred Qualifications Knowledge of medical terminology and coding Experience working in a healthcare or insurance environment Strong analytical and problem-solving skills Skills and Competencies Excellent multitasking skills under pressure Resilience, patience, and a positive attitude in the face of challenges Clear, concise, and empathetic demeanor while responding to inquiries and requests Proactive problem-solving skills and a knack for asking insightful questions to clarify callers' needs Sound decision-making and flexibility in a fast-paced environment Ability to handle sensitive and confidential information with discretion Career Growth Opportunities At blithequark, we are committed to helping our employees grow and develop in their careers. As a Temporary Customer Service Professional I - Medicare, you will have access to training and development programs, as well as opportunities to collaborate with colleagues and learn from their experiences. We offer a supportive and inclusive work environment that encourages innovation, creativity, and teamwork. Work Environment This is a remote opportunity, and you will be required to have a high-speed internet connection and a private, distraction-free workspace. You may be required to work overtime or outside normal hours, and you must be able to adapt to changing priorities and deadlines. Compensation and Benefits We offer a competitive hourly wage of $19.75 - $23.00, depending on experience and location. This is a temporary, non-benefited position, but we offer a range of perks and benefits to our employees, including flexible work arrangements, opportunities for growth and development, and a supportive and inclusive work environment. Company Culture At blithequark, we are dedicated to making healthcare easier and lives better for our members. We strive to create a work environment that is collaborative, inclusive, and supportive, where our employees can thrive and grow. We are committed to diversity, equity, and inclusion, and we welcome applications from candidates of all backgrounds and perspectives. How to Apply If you are a motivated and compassionate individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We are an Equal Opportunity employer dedicated to a drug and tobacco-free workplace, and we welcome applications from candidates of all backgrounds and perspectives. Conclusion Join our team at blithequark as a Temporary Customer Service Professional I - Medicare and be part of a purpose-driven, award-winning culture that is dedicated to making healthcare easier and lives better. We offer a competitive hourly wage, opportunities for growth and development, and a supportive and inclusive work environment. Apply today and take the first step towards a rewarding and challenging career in customer service!