Temporary Full-Time Outbound Customer Care Specialist for National Engagement Center – Delivering Exceptional Support and Building Lasting Relationships with Volunteers and Donors

Introduction to blithequark At blithequark, we have been dedicated to cutting cardiovascular disease deaths in half since our founding in 1924. Our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin, and physical or cognitive abilities. We are now seeking a passionate and dedicated Temporary Outbound Customer Care Specialist to join our National Engagement Center team, where you will play a vital role in thanking and supporting our valued volunteers for their recruitment and fundraising activities. About the Role As a Temporary Outbound Customer Care Specialist at blithequark, you will be responsible for making routine outbound calls to thank donors, welcome volunteers, and assist with events such as Heart Walk, youth activities, or advocacy issues. You will establish ongoing support relationships with volunteers, educate them on aspects of fundraising, and respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Your exceptional communication skills, both verbal and written, will enable you to build strong relationships with our volunteers and donors, providing them with an exceptional customer experience. Key Responsibilities Make routine outbound calls to thank donors, welcome volunteers, and assist with events such as Heart Walk, youth activities, or advocacy issues Establish an ongoing support relationship with volunteers and educate them on aspects of fundraising Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff Follow up on previous calls to ensure that our volunteers and donors receive the support they need Use multiple software programs for tracking contact information and interactions, navigating several software programs and the Internet simultaneously Qualifications and Skills To be successful in this role, you will need to possess a high school diploma or equivalent, with a minimum of 0-2 years of relevant work experience, including at least six months of customer interaction experience. You should have a strong customer satisfaction focus and a passion for helping others. Exceptional communication skills, both verbal and written, including typing accuracy, are essential. You should also have critical thinking and problem-solving skills, with the ability to multitask and navigate several software programs and the Internet simultaneously. Essential Qualifications High school diploma or equivalent 0-2 years of relevant work experience, including at least six months of customer interaction experience Strong customer satisfaction focus and passion for helping others Exceptional communication skills, both verbal and written, including typing accuracy Critical thinking and problem-solving skills Ability to multitask and navigate several software programs and the Internet simultaneously Preferred Qualifications Previous experience in a customer-facing role, preferably in a call center environment Knowledge of fundraising principles and practices Experience with customer relationship management (CRM) software Bilingual or multilingual skills Career Growth and Development At blithequark, we are committed to the growth and development of our employees. We offer a wide range of training and development opportunities, including our award-winning corporate university, HeartU, which provides access to over 100,000 resources designed to meet your needs and busy schedule. You will also have the opportunity to join one of our many Employee Resource Groups (ERG) or participate in our professional mentoring program. Work Environment and Company Culture At blithequark, we pride ourselves on our commitment to work-life harmonization, which is guided by our core values. We believe that our employees should thrive both personally and professionally, and we offer a range of benefits and programs to support this, including Paid Time Off (PTO), paid holidays, and a robust retirement program. Our company culture is built on the principles of being seen, heard, and valued, and we strive to create an inclusive and diverse work environment that reflects the communities we serve. Compensation and Benefits We offer a competitive hourly salary of $16.50, as well as a range of benefits, including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. You will also have access to an employee assistance program, employee wellness program, and telemedicine and medical consultation services. How to Apply If you are a motivated and passionate individual who is committed to delivering exceptional customer service and building lasting relationships with our volunteers and donors, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. Conclusion At blithequark, we are dedicated to creating a world of longer, healthier lives, and we believe that our employees are at the heart of this mission. If you are looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to join our team as a Temporary Outbound Customer Care Specialist. Apply now to be part of our movement and help us achieve our goal of building a healthier future for all.