Experienced Temporary Customer Service Professional I – Medicare Support and Guidance Expert at blithequark

Introduction to blithequark and the Industry At blithequark, we are dedicated to providing exceptional customer service experiences that make a meaningful difference in the lives of our members, providers, and healthcare professionals. As a leader in the healthcare industry, we recognize the importance of building strong relationships and delivering personalized support to those we serve. Our team of Customer Service Professionals (CSPs) plays a vital role in achieving this mission, and we are excited to invite talented individuals to join our dynamic team as a Temporary Customer Service Professional I – Medicare. Role Description and Key Responsibilities This temporary role offers the potential to develop into a regular benefited position for full-time work or a non-benefited position for part-time work, providing a unique opportunity for career growth and development. As a CSP at blithequark, you will act as the primary point of contact between our organization and those we serve, including members, providers, and other healthcare professionals. Your key responsibilities will include: Answering incoming calls on recorded lines, providing guidance and resources on benefits, claims, and eligibility in a clear, concise, and empathetic manner. Advocating for our members, tracking down answers to complex questions, and seeking support when needed to ensure exceptional customer care. Providing excellent customer service, responding to inquiries and requests in a proactive and professional manner, and consistently meeting or exceeding customer satisfaction targets. Navigating multiple applications and systems while on calls, applying mathematical concepts and calculations as needed, and maintaining accurate records and documentation. Collaborating with internal teams and stakeholders to resolve customer issues, improve processes, and enhance the overall customer experience. Essential Qualifications and Skills To succeed in this role, you will need: A high school diploma or equivalent, with a strong foundation in customer service principles and practices. At least 6 months of customer service call center experience, or equivalent experience in insurance, retail, banking, hospital, medical office, or a similar industry with extensive customer contact. Proficient PC skills, including the ability to navigate multiple applications and systems while on calls, and strong analytical and problem-solving skills. Knowledge of medical terminology and coding (preferred), with a willingness to learn and adapt to changes in products and regulations. Excellent multitasking skills, resilience, patience, and a positive attitude in the face of challenges, with a strong ability to work in a fast-paced environment. Preferred Qualifications and Skills While not required, the following qualifications and skills are preferred: Previous experience in a healthcare or insurance setting, with a strong understanding of Medicare and related products and services. Advanced PC skills, including experience with customer relationship management (CRM) systems and other software applications. Bi-lingual or multi-lingual skills, with the ability to communicate effectively with diverse customer populations. Experience with quality monitoring and evaluation, with a strong focus on continuous improvement and customer satisfaction. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees, and we offer a range of career growth opportunities and learning benefits, including: Comprehensive training and onboarding programs, designed to equip you with the skills and knowledge needed to succeed in your role. Ongoing coaching and feedback, with regular performance evaluations and opportunities for growth and advancement. Access to a range of learning and development resources, including online courses, workshops, and conferences. Opportunities for career advancement, including promotions, lateral moves, and special projects. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and supportive work environment, with a strong focus on teamwork, collaboration, and customer satisfaction. Our company culture is built on a set of core values, including: A commitment to exceptional customer service, with a focus on building strong relationships and delivering personalized support. A passion for innovation and continuous improvement, with a willingness to learn and adapt to changes in the industry. A strong emphasis on teamwork and collaboration, with a focus on building a positive and inclusive work environment. A dedication to the growth and development of our employees, with a range of career growth opportunities and learning benefits. Compensation, Perks, and Benefits We offer a competitive compensation package, including: Hourly pay ranging from $19.75 - $23.00, depending on experience and location. Flexible and remote work options, with the ability to work from home or in a virtual office setting. Access to a range of benefits, including health, dental, and vision insurance, as well as retirement savings plans and other perks. Opportunities for career advancement, with a range of learning and development resources and a strong focus on employee growth and development. Conclusion and Call to Action If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team as a Temporary Customer Service Professional I – Medicare. With a strong focus on career growth and development, a dynamic and supportive work environment, and a range of learning and development resources, blithequark is the perfect place to build a rewarding and challenging career. Apply now to take the first step towards an exciting and fulfilling career with blithequark!