**Experienced Customer Marketing Manager – Customer Advocacy and Retention Expert for North and Latin America at blithequark**

Are you a seasoned marketing professional with a passion for customer advocacy and retention? Do you have a proven track record of developing and executing successful customer marketing programs that drive business growth and customer satisfaction? If so, we invite you to join blithequark as a Customer Marketing Manager, leading customer advocacy and retention efforts across the AMS region. **About blithequark** blithequark is a leading provider of innovative software solutions that empower businesses to succeed in today's fast-paced digital landscape. Our mission is to deliver exceptional customer experiences, foster long-term relationships, and drive business growth through cutting-edge technology and expert support. As a Customer Marketing Manager at blithequark, you will be part of a dynamic team that is dedicated to making a meaningful impact in the lives of our customers and partners. **Job Summary** As a Customer Marketing Manager at blithequark, you will be responsible for developing and executing a comprehensive customer marketing program that drives customer advocacy, retention, and growth across North and Latin America. Your primary focus will be on increasing referenceable customers, published case studies, and engaged advocates through strategic partnerships, content marketing, and community engagement. You will work closely with our Customer Success and Sales teams to ensure seamless alignment and maximize the impact of our customer marketing efforts. **Key Responsibilities** * Develop and execute a customer marketing strategy that aligns with blithequark's business objectives and customer needs * Build and maintain relationships with key stakeholders, including Customer Success, Sales, and Product teams * Design and implement customer advocacy programs, including reference management, case study development, and community engagement initiatives * Collaborate with cross-functional teams to develop and execute content marketing campaigns, including blog posts, social media, and email marketing * Analyze customer data and market trends to inform customer marketing strategies and optimize program performance * Develop and maintain a customer marketing budget, ensuring effective resource allocation and ROI measurement * Stay up-to-date with industry trends, best practices, and emerging technologies to continuously improve customer marketing strategies and tactics **Requirements** * 2-3 years of experience in B2B tech marketing, with a focus on customer marketing, advocacy, or post-sale engagement programs * Proven success working with Customer Success and Sales teams, ideally across multiple segments or regions * Hands-on experience with third-party review platforms (G2, Gartner Peer Insights) and reference management tools * Strong analytical and problem-solving skills, with the ability to interpret complex data and drive business decisions * Excellent communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders * Ability to work independently and collaboratively as part of a dynamic team * Strong project management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines **Benefits** * Competitive compensation, including stock-based options * Flexible PTO and paid holidays * 401(k) with employer matching * Comprehensive Health insurance package, including 100% employer-paid medical coverage * Up to 12 weeks of Parental Leave * Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid * Quarterly team events and companywide celebrations * Open door policy, no dress code rules, frequent all Hands and Leadership Lunches **What We Offer** At blithequark, we believe that our employees are our greatest asset. We offer a dynamic and supportive work environment that fosters growth, innovation, and collaboration. Our team is passionate about making a meaningful impact in the lives of our customers and partners, and we are committed to providing the resources and support needed to succeed. **Career Growth Opportunities** As a Customer Marketing Manager at blithequark, you will have the opportunity to develop your skills and expertise in customer marketing, advocacy, and retention. You will work closely with our leadership team to identify areas for growth and improvement, and will be empowered to take ownership of your projects and initiatives. We offer a range of career development opportunities, including training programs, mentorship, and professional certifications. **Learning Benefits** At blithequark, we believe that learning and development are essential to individual and team success. We offer a range of learning benefits, including: * Access to industry-leading training programs and certifications * Opportunities for mentorship and coaching * Regular team meetings and feedback sessions * Access to industry events and conferences * Online learning platforms and resources **Work Environment and Company Culture** Our office is a vibrant and dynamic space that fosters collaboration, creativity, and innovation. We offer a range of amenities and perks, including: * Flexible work arrangements, including remote work options * Collaborative workspaces and meeting rooms * Access to state-of-the-art technology and equipment * Regular team events and celebrations * Open door policy and no dress code rules **How to Apply** If you are a motivated and experienced marketing professional with a passion for customer advocacy and retention, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and skills. We look forward to hearing from you!