**Experienced Customer Support Consultant (Czech Republic) – German & English Language Expert**

Are you a customer support enthusiast with a passion for languages and a knack for resolving complex issues? Do you thrive in a multicultural environment and enjoy working with cutting-edge technology? If so, we invite you to join our dynamic team at blithequark as a Customer Support Consultant. As a key member of our global support team, you will have the opportunity to work with clients from over 30 countries, speak over 60 languages, and contribute to the success of our clients in the tech industry. **Unlock Your Potential with blithequark** At blithequark, we believe in empowering our team members to grow and develop their skills. Our People First management approach focuses on fostering a positive and inclusive work environment, where you can thrive and achieve your goals. As a Customer Support Consultant, you will have the opportunity to master new skills, work with the latest technology, and collaborate with internal teams to ensure efficient issue resolution. **What You Will Do:** As a Customer Support Consultant, your primary responsibilities will include: * Providing exceptional customer support via emails, ensuring timely and compliant resolution of customer inquiries * Processing account seizures (e.g., freezes, wage garnishments) in a timely and compliant manner * Providing information on loan terms, account details, and legal matters to customers * Managing tickets and workflows using Zendesk and Jira * Maintaining clear and structured case documentation * Collaborating with internal teams to ensure efficient issue resolution * Meeting team KPIs * Staying up-to-date with cutting-edge technology * Securely working with customers' sensitive information * Applying the latest and greatest customer happiness practices **What You Need to Succeed in This Role:** To excel as a Customer Support Consultant, you will need: * **Excellent English and German skills (C1 for both spoken and written)**: You should be fluent in both languages and able to communicate effectively with customers and internal teams. * **Experience in customer support**: You should have a proven track record of providing exceptional customer support in a fast-paced environment. * **Background in banking, legal, or financial services**: You should have a solid understanding of the financial industry and be able to navigate complex regulatory requirements. * **Solid understanding of GDPR and data privacy standards**: You should be familiar with data protection regulations and able to ensure compliance in your work. * **Proficiency in using Zendesk and Jira**: You should be comfortable using these tools to manage tickets and workflows. * **Analytical and research skills**: You should be able to analyze complex issues and provide effective solutions. * **Strong attention to detail and reliability when handling sensitive or legal information**: You should be able to maintain confidentiality and handle sensitive information with care. * **Positive and responsible attitude**: You should be a team player with a positive attitude and a strong work ethic. **Will Be a Great Plus:** If you have: * **Experience with Confluence**: You should be familiar with this collaboration tool and able to use it effectively. * **Background working in regulated environments**: You should have experience working in environments with strict regulatory requirements. **Benefits and Perks:** As a Customer Support Consultant at blithequark, you can expect: * **Fixed schedule: 9 AM – 6 PM CET**: You will have a regular schedule with set working hours. * **Opportunity to work fully remote**: You will have the flexibility to work from home or any other location of your choice. * **Inclusive international environment**: You will be part of a diverse team with colleagues from around the world. * **Compensation in USD**: You will receive a competitive salary in US dollars. * **Good bonuses for referring friends**: You will have the opportunity to earn bonuses for referring friends and colleagues. * **Paid intensive training and probation**: You will receive comprehensive training and support to ensure your success in the role. * **Work-life balance**: You will have a healthy balance between work and personal life. * **Responsive management interested in your growth and long-lasting cooperation**: You will have a supportive management team that is invested in your growth and success. **Who We Are:** blithequark is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills! **Disclaimer:** We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. **Apply Now:** If you're a motivated and customer-focused individual with a passion for languages and technology, we invite you to apply for this exciting opportunity. Send your CV in English, highlighting your outstanding skills and experience. We look forward to welcoming you to our team at blithequark!