**Experienced Customer Service Representative – Remote Van Conversion Support**

Are you passionate about delivering exceptional customer experiences and living a life that's as adventurous as it is fulfilling? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we're excited to introduce you to an extraordinary opportunity to join our team at blithequark as a Customer Service Representative. **About blithequark** blithequark is a pioneering company that's revolutionizing the way people experience the great outdoors. We're a community-driven organization that's passionate about empowering individuals to build their dream campervans and live life on their own terms. Our team is comprised of like-minded individuals who share a love for adventure, a commitment to exceptional customer service, and a passion for innovation. **The Role** As a Customer Service Representative at blithequark, you'll be the primary point of contact for our customers, providing top-notch support and resolving issues with competence, empathy, and a smile. You'll be responsible for handling a high volume of customer interactions, entering customer orders into our purchasing system accurately and quickly, and providing product and ordering support via phone, chat, text, and email. You'll also be expected to manage complaints, provide timely solutions, and follow up to ensure complete resolution. **Responsibilities** * Handle a high volume of customer interactions, including phone, chat, text, and email support * Enter customer orders into our purchasing system accurately and quickly * Provide product and ordering support to customers, including answering product questions and facilitating orders and returns * Manage complaints, provide timely solutions, and follow up to ensure complete resolution * Interact with backend teams to coordinate ordering, shipping, ETAs, and returns * Advocate for changes that improve the customer experience * Complete assigned projects and training as needed * Handle additional responsibilities to help operations run smoothly * Follow procedures, guidelines, and policies **Essential Qualifications** * 2+ years of proven customer support experience * Track record of transforming angry customers into dedicated clients * Highly motivated and energetic with a solution-oriented mindset * Outstanding written and oral communications skills * Team-focused, cooperative, friendly attitude * Exceptional organizational skills * Analytical and detail-oriented * Proficient in MS Office **Preferred Qualifications** * Campervan experience * Experience working in an e-commerce call center * Experience working with remote systems and practices * Experience with electrical, plumbing, window installations, woodworking, and other RV or home repairs and remodeling * Shopify, Office365, Google Business Suite, Zoom experience * Degree in business, supply chain, writing, communications, or related field **What We Offer** * Competitive pay and benefits * Work from home with a small team that values flexibility, autonomy, and a reasonable give-and-take between work and personal life * Work directly with the founder, the president, and with a talented, friendly, smart, and motivated team * Learn all about campervans and gain resources for starting your own van projects * Make a difference as an early team member, with real impact on our business now and for the long term * Talented, motivated team members expand into other job responsibilities and titles, get paid training opportunities, and make real impacts in the company direction since the leadership truly listens to team members' ideas and suggestions **Work Environment and Culture** * Our team is comprised of like-minded individuals who share a love for adventure, a commitment to exceptional customer service, and a passion for innovation * We're a community-driven organization that's passionate about empowering individuals to build their dream campervans and live life on their own terms * Our work environment is fast-paced, dynamic, and always evolving, with opportunities for growth and development * We value flexibility, autonomy, and a reasonable give-and-take between work and personal life **How to Apply** If you're passionate about delivering exceptional customer experiences and living a life that's as adventurous as it is fulfilling, we'd love to hear from you! Please We're a community-driven organization that's passionate about empowering individuals to build their dream campervans and live life on their own terms. Our team is comprised of like-minded individuals who share a love for adventure, a commitment to exceptional customer service, and a passion for innovation. **Our Mission** At blithequark, our mission is to empower individuals to build their dream campervans and live life on their own terms. We're passionate about providing exceptional customer experiences, innovative products, and a community-driven approach that inspires and supports our customers every step of the way. **Our Values** * **Adventure**: We're passionate about exploring new horizons and pushing the boundaries of what's possible. * **Innovation**: We're committed to staying ahead of the curve and delivering innovative products and solutions that meet the evolving needs of our customers. * **Community**: We believe in building a community that's driven by a shared passion for adventure and a commitment to exceptional customer service. * **Excellence**: We're dedicated to delivering exceptional customer experiences and exceeding our customers' expectations every time. **Join Our Team** If you're passionate about delivering exceptional customer experiences and living a life that's as adventurous as it is fulfilling, we'd love to hear from you! Please click the Apply Now button or upload your resume on our job posting site and tell us: * Where you are located * How you heard about the position * What you would love about this job * Your interest in or experience with campervans if any * One of your favorite customer service experiences * What your home office setup is like We look forward to hearing from you and exploring how you can join our team at blithequark!