**Experienced Customer Solutions Consultant – AI Customer Service Acceleration**

Are you a customer success expert with a passion for AI and a drive to deliver extraordinary customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark's Customer Solutions team as a Customer Solutions Consultant on our Ada Accelerate program. At blithequark, we're revolutionizing the customer service industry with our cutting-edge AI technology. Our mission is to make customer service extraordinary for everyone, and we're looking for talented individuals like you to help us achieve this vision. As a Customer Solutions Consultant, you'll play a critical role in ensuring our SMB and MME customers derive maximum value from our platform and services. **About blithequark** blithequark is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com. Backed by over $250M in funding from tier-one investors, we're a pioneer in the management and application of AI in customer service. Our values are rooted in driving progress and continuous improvement, and we're committed to creating an environment where our employees can grow and thrive. **About Ada Accelerate** Ada Accelerate is blithequark's Customer Success program for 1:many support, targeted interventions, and data-driven insights to grow and retain SMB/MME customers at scale. As a Customer Solutions Consultant on this program, you'll be responsible for ensuring alignment with the customer's goals after implementation and ensuring they derive value from our platform and services. You'll prioritize and manage a scaled book of business by driving relationship value through proactive and reactive customer engagement. **Key Responsibilities** As a Customer Solutions Consultant, you'll: * Provide customer success and support to blithequark's SMB and MME customers through resolving customer inquiries, advising with AI expertise, and ensuring optimal value realization of the platform. * Leverage internal tools, utilizing AI and automations to support surfacing actionable customer insights at scale. * Design and execute automated and human-touch strategies (e.g., proactive touchpoints, demos, renewal discussions, strategy sessions) that drive revenue and retention. * Collaborate across Professional Services, Customer Solutions, Sales, Revenue Operations, Data Analytics, Product, and Marketing to align resources, share insights, and drive towards common goals. **About You** We're looking for a highly motivated and experienced customer success professional with a passion for AI and customer service. You'll have: * 2+ years of Customer Success, and/or strategy, management, implementation, technology consulting experience, ideally in a scaled CS model. * Working knowledge of APIs and a common understanding of SaaS platforms (e.g., Shopify, Salesforce, Zendesk, Hubspot, etc.). * Excellent communication and presentation skills, with the ability to effectively explain technical concepts to non-technical audiences. * Strong interpersonal skills as you'll be required to engage with technical and non-technical champions across the table. Experience building relationships with senior stakeholders is a plus. * Technically and analytically curious, where you demonstrate the ability to be a perpetual learner and love to make new discoveries and improve the status quo. * Resourceful and tenacious, able to thrive in ambiguity and guide/inform decisions with data-driven insights. * Reliable and resilient team player with a start-up mentality able to deliver on your commitments whilst managing multiple competing priorities in a fast-paced constantly-changing environment. **Outcomes** As a Customer Solutions Consultant, you'll be responsible for: * Identifying at-risk customers and implementing personalized engagement strategies to improve retention and satisfaction. * Handling escalated customer success inquiries and requests to the Accelerate ticket queue, providing additional support where needed and facilitating syncs as required. * Hosting ad-hoc meetings for customers, providing Q&A and live support at scale. * Driving adoption and utilization of the platform with a focus on increasing automated resolutions for existing customers. * Collaborating with Product Management, Engineering, and Marketing to continuously provide feedback and improve blithequark's products and marketing. * Proactively engaging with new customers, projects, and internal teams, ensuring continuous alignment and staying ahead of emerging needs and opportunities. **Benefits & Perks** At blithequark, we prioritize your well-being, growth, and work-life balance. Here's what we offer: * **Unlimited Vacation**: Recharge when you need to. * **Comprehensive Benefits**: Extended health coverage, dental, vision, travel, and life insurance. * **Wellness Account**: Empowering you to invest in your overall well-being and lifestyle. * **Employee & Family Assistance Plan**: Resources to support you and your loved ones. * **Flexible Work Schedule**: Balance your work and personal life. * **Remote-First, In-Person Friendly**: Options to work from home or at our local hub. * **Learning & Development Budget**: Invest in your long-term growth goals and skills. * **Work from Home Budget**: Equipping you with the tools and support for a seamless remote work experience. * **Access to Cutting-Edge AI Tools**: Work with the best AI tech stack in the industry. * **Hands-On with LLMs**: Enhance your expertise in leveraging large language models. * **A Thriving Industry**: Join the forefront of innovation in AI, shaping the future of technology. **Compensation** The expected salary range for this position is $107,000 to $128,000 CAD OTE. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law. **How to Apply** If you're a motivated and experienced customer success professional with a passion for AI and customer service, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!