Experienced Community Support Specialist – Customer Service and Moderator Support Expert for Thriving Online Communities

Welcome to blithequark blithequark is a vibrant community of communities, built on the principles of shared interests, passion, and trust. It's a platform where users can engage in the most open and authentic conversations on the internet. With over 100,000 active communities and approximately 101 million daily active unique visitors, blithequark is one of the largest sources of information online. Our mission is to provide a space where people can come together, share ideas, and learn from each other. About the Role We are seeking a highly skilled and experienced Community Support Specialist to join our Community Support Team at blithequark. As a Community Support Specialist, you will play a critical role in managing ticketed support requests from our community of moderators. Your primary focus will be on efficiently resolving a variety of issues, escalating complex problems when necessary, and working collaboratively with cross-functional teams to enhance the moderator support experience. Additionally, you will provide ticketed support to blithequark users and moderators, ensuring that our community receives the best possible support. Key Responsibilities Handle and resolve ticketed support requests from moderators in a prompt and effective manner, ensuring that our community receives timely and accurate support. Provide first-line support for non-technical issues raised by blithequark users, addressing their concerns and resolving their problems in a professional and courteous manner. Escalate complex issues to appropriate teams, such as technical support or community management, and follow up to ensure that the issues are resolved efficiently and effectively. Collaborate with cross-functional teams, including community management, technical support, and product development, to identify and implement improvements in moderator support processes and ensure that our community receives the best possible support. Maintain comprehensive documentation of support interactions and resolutions, using tools like Zendesk or similar ticketing systems, to ensure that our community's issues are properly tracked and resolved. Stay updated on platform changes and community guidelines, participating in training and development opportunities to ensure that you have the knowledge and skills needed to provide accurate and effective support to our community. Qualifications Previous experience as a moderator on blithequark or a similar online community is required, with a deep understanding of community dynamics and the importance of effective moderation. Familiarity with Zendesk or similar ticketing systems, with the ability to learn and adapt to new tools and technologies. Proven experience in providing first-line support in a customer service environment, with excellent verbal and written communication skills and the ability to work effectively in a team-oriented environment. Strong analytical skills, with the ability to troubleshoot issues effectively and provide creative solutions to complex problems. Experience working in a team-oriented environment, with a strong focus on collaboration and communication, and the ability to work effectively with cross-functional teams. Preferred Qualifications Knowledge of blithequark's platform and community dynamics, with a deep understanding of our community's needs and preferences. Fluency in English and at least one additional European language (French, Italian, Spanish, or German), with the ability to provide support to our community in multiple languages. Previous experience in customer support or community management roles, with a strong understanding of the importance of effective support and community engagement. What We Offer At blithequark, we are committed to providing a supportive and inclusive work environment that allows our employees to thrive. We offer a range of benefits, including: Competitive compensation and benefits package, with opportunities for professional growth and development. Opportunities for career advancement and professional growth, with a focus on developing the skills and knowledge needed to succeed in your role. A dynamic and supportive work environment, with a team of experienced and dedicated professionals who are passionate about our community and our mission. Access to the latest tools and technologies, with opportunities to learn and adapt to new systems and processes. A flexible and remote-friendly work environment, with opportunities to work from home or in one of our offices, depending on your needs and preferences. Our Culture At blithequark, we are proud of our diverse and inclusive culture, with a strong focus on community engagement and social responsibility. We believe in providing a supportive and inclusive work environment that allows our employees to thrive, with opportunities for professional growth and development. Our culture is built on the principles of: Community first, with a strong focus on supporting and engaging with our community. Inclusivity and diversity, with a commitment to building a workforce that reflects the diversity of our community. Collaboration and teamwork, with a focus on working together to achieve our goals and objectives. Continuous learning and improvement, with opportunities for professional growth and development. Fun and creativity, with a dynamic and supportive work environment that allows our employees to thrive. How to Apply If you are a motivated and experienced community support specialist who is passionate about providing exceptional support to our community, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website. We look forward to hearing from you and exploring how you can contribute to our team. Equal Opportunities blithequark is an equal opportunities employer, committed to building a workforce that reflects the diversity of our community. We welcome applications from qualified candidates of all backgrounds, with a focus on providing a supportive and inclusive work environment that allows our employees to thrive. If you have a disability or require accommodation during the application or interview process, please let us know and we will do our best to accommodate your needs. Conclusion Thank you for considering this exciting opportunity to join our team at blithequark. We are passionate about providing exceptional support to our community, and we believe that you can play a critical role in helping us achieve our mission. If you are a motivated and experienced community support specialist who is passionate about community engagement and customer support, we encourage you to apply for this role. We look forward to hearing from you and exploring how you can contribute to our team.