Dedicated and Results-Driven Customer Service Advisor for a Leading Payments Company – blithequark

Welcome to blithequark At blithequark, we're revolutionizing the payments industry with our innovative approach and customer-centric mindset. As a company that has disrupted the market to become a leading player in just a few years, we're proud of our achievements and excited about our future growth. With over 150,000 customers across four countries, we're committed to delivering exceptional service and ensuring that our customers have the best possible experience with us. Our Mission and Values Our mission is to make payments simple, secure, and efficient for our customers. We're driven by a set of core values that include being curious, relentless, and customer-obsessed. We believe that our people are our greatest asset, and we're committed to creating a work environment that is inclusive, supportive, and empowering. If you're passionate about delivering outstanding customer service and are looking for a challenging and rewarding role, we'd love to hear from you. The Role We're seeking a talented and dedicated Customer Service Advisor to join our team at blithequark. As a Customer Service Advisor, you'll be the face of our company, interacting with our customers and providing them with exceptional service and support. You'll be responsible for handling inbound calls, responding to emails, managing live chats, and proactively reaching out to customers to keep them informed and happy. Key Responsibilities Handle inbound calls, emails, and live chats from customers, responding to their queries and resolving their issues in a timely and professional manner. Deliver exceptional customer service, ensuring that our customers are satisfied with our products and services. Proactively reach out to customers to keep them informed about our products and services, and to identify opportunities to upsell and cross-sell. Use your problem-solving skills to resolve customer complaints and issues, ensuring that our customers are satisfied with the outcome. Work collaboratively with other teams, including sales, marketing, and product development, to ensure that our customers receive a seamless and integrated experience. Continuously look for ways to improve our customer service, providing feedback and suggestions to our management team. What You'll Bring To be successful in this role, you'll need to have a strong passion for delivering exceptional customer service, as well as excellent communication and problem-solving skills. You'll be a team player, able to work collaboratively with others to achieve our goals. You'll also be adaptable, able to work in a fast-paced environment and prioritize multiple tasks and responsibilities. Essential Qualifications A strong passion for delivering exceptional customer service. Excellent communication and problem-solving skills. Ability to work collaboratively with others to achieve our goals. Adaptability, with the ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities. Strong organizational and time management skills, with the ability to meet deadlines and achieve targets. Preferred Qualifications Previous experience in a customer-facing role, preferably in a contact center or retail environment. Knowledge of the payments industry, or a related field. Experience with customer relationship management (CRM) software, or other customer service tools and technologies. A strong understanding of our products and services, and the ability to communicate their value and benefits to our customers. What's in it for You In return for your hard work and dedication, we offer a competitive salary and benefits package, as well as opportunities for career growth and development. You'll have the chance to work with a talented and dynamic team, and to contribute to the success of a leading payments company. Compensation and Benefits A competitive base salary of £27,430 per annum. A performance-based bonus scheme, with the potential to earn up to £3,000 per annum. A comprehensive benefits package, including health insurance, pension scheme, and paid time off. Opportunities for career growth and development, including training and development programs. A dynamic and supportive work environment, with a talented and experienced team. Our Culture and Values At blithequark, we're committed to creating a work environment that is inclusive, supportive, and empowering. We believe in the importance of diversity, equity, and inclusion, and we're committed to building a team that reflects the diversity of our customers and the communities we serve. We're a curious, relentless, and customer-obsessed company, and we're looking for people who share our values and our passion for delivering exceptional customer service. Diversity, Equity, and Inclusion We're committed to creating a work environment that is inclusive and supportive of all employees, regardless of their background, culture, or identity. We believe that diversity, equity, and inclusion are essential to our success, and we're committed to building a team that reflects the diversity of our customers and the communities we serve. How to Apply If you're passionate about delivering exceptional customer service, and are looking for a challenging and rewarding role with a leading payments company, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.