Experienced Customer Experience Representative – Delivering Exceptional Service and Driving Business Growth at blithequark

Introduction to blithequark Imagine being part of a dynamic and rapidly expanding industry leader that prioritizes quality, innovation, customer satisfaction, and employee development. At blithequark, we are committed to fostering a culture that values and supports the growth of our employees, knowing that their success is directly tied to the success of our company. As a multi-billion dollar industry leader, we offer exciting careers and opportunities that are limited only by your ambition and dedication. Our philosophy is simple yet powerful: take care of our customers and employees first, and success will follow for both our company and our employees. About the Role We are seeking an exceptional Customer Experience Representative (CXR) to join our team at blithequark. As a CXR, you will play a critical role in delivering superior, friendly, and efficient transactions, offering company-approved services and products to provide a positive experience for all customers. Your responsibilities will include facilitating the rental process, verifying and documenting driver information, and ensuring an efficient and timely rental and return experience. If you are passionate about customer service, enjoy working in a fast-paced environment, and are committed to continuous learning and growth, we encourage you to apply for this exciting opportunity. Key Responsibilities Meet and greet customers in a professional, friendly, and timely manner, setting the tone for a positive and memorable experience. Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services, including offering optional protection products, upgrades, fuel options, and other additional equipment. Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information, demonstrating a genuine interest in meeting the needs of our customers. Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and other vendors, ensuring prompt and effective communication. Place outgoing calls for callback management and miscellaneous calls as assigned, following up with customers and internal stakeholders to ensure seamless service delivery. Assist in assessing the condition of rental vehicles upon return, notifying Management of any known customer problems, vehicle issues, or required maintenance, and taking proactive steps to resolve any concerns. Continuously build knowledge and skills, pursuing on-the-job training and development opportunities, as well as company-sponsored classroom training, to enhance your performance and contribute to the growth of our team. Essential Qualifications To be considered for this role, you must: Be at least 18 years old, with a High School Diploma or G.E.D. required. Have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support, demonstrating a proven track record of delivering exceptional customer experiences. Hold a valid driver's license with no more than 2 moving violations and/or at-fault accidents on your driving record in the past 3 years, ensuring your ability to safely operate our vehicles. Be authorized to work in the United States and not require work authorization sponsorship by blithequark for this position now or in the future. Be available to work the following shifts/schedules: Sunday: 4:00pm - 12:00am, Wednesday: 4:00pm - 12:00am, Thursday: 4:00pm - 12:00am, Friday: 4:00pm - 12:00am, Saturday: 4:00pm - 12:00am or Sunday: 4:00pm - 12:00am, Monday: 4:00pm - 12:00am, Thursday: 4:00pm - 12:00am, Friday: 4:00pm - 12:00am, Saturday: 4:00pm - 12:00am Preferred Qualifications While not required, the following qualifications are preferred: Prior experience in the rental car industry or a related field, with knowledge of rental procedures and protocols. Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management. Strong problem-solving and conflict resolution skills, with a focus on finding solutions that meet the needs of our customers and our business. Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease. Skills and Competencies To succeed in this role, you will need to demonstrate the following skills and competencies: Customer Focus: A genuine passion for delivering exceptional customer experiences, with a focus on meeting the needs of our customers and exceeding their expectations. Communication: Excellent verbal and written communication skills, with the ability to effectively interact with customers, colleagues, and management. Problem-Solving: Strong problem-solving and conflict resolution skills, with a focus on finding solutions that meet the needs of our customers and our business. Time Management: Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment, ensuring efficient and effective service delivery. Teamwork: A collaborative mindset, with a willingness to work with others to achieve common goals and objectives. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees, offering a range of career growth opportunities and learning benefits to help you achieve your professional goals. As a Customer Experience Representative, you will have access to: On-the-job training and development opportunities, with a focus on enhancing your skills and knowledge in customer service, sales, and rental procedures. Company-sponsored classroom training, with a range of courses and programs designed to support your career growth and development. Performance-based promotions, with opportunities to advance within our organization and take on new challenges and responsibilities. Incredible earning potential, with a competitive salary and benefits package that recognizes your contributions to our business. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and supportive work environment, with a culture that values and recognizes the contributions of our employees. As a Customer Experience Representative, you will be part of a team that is: Customer-Focused: Dedicated to delivering exceptional customer experiences, with a focus on meeting the needs of our customers and exceeding their expectations. Collaborative: Committed to working together to achieve common goals and objectives, with a focus on teamwork and mutual support. Innovative: Encouraging creativity and innovation, with a focus on finding new and better ways to deliver our services and meet the needs of our customers. Respectful: Valuing diversity and promoting a culture of respect, inclusivity, and empathy, with a focus on creating a positive and supportive work environment. Compensation, Perks, and Benefits As a Customer Experience Representative at blithequark, you will be eligible for a range of compensation, perks, and benefits, including: A competitive starting salary of $18.00/hr, with opportunities for performance-based increases and promotions. A comprehensive benefits package, with a range of options to support your health, well-being, and financial security. Opportunities for career growth and development, with a focus on enhancing your skills and knowledge and advancing within our organization. A dynamic and supportive work environment, with a culture that values and recognizes the contributions of our employees. Conclusion If you are passionate about customer service, enjoy working in a fast-paced environment, and are committed to continuous learning and growth, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Experience Representative, you will play a critical role in delivering exceptional customer experiences, driving business growth, and contributing to the success of our organization. With a competitive salary, comprehensive benefits package, and opportunities for career growth and development, this is an opportunity not to be missed. Apply today and take the first step towards a rewarding and challenging career at blithequark!