Dedicated and Empathetic Customer Service Representative Wanted for a Dynamic and Growth-Oriented Team at blithequark

Welcome to blithequark At blithequark, we pride ourselves on offering a rewarding career where your ambitions are met with endless possibilities. Every day, we honor our commitment to providing quality services to millions of customers, being there when they need us most. We thrive through relentless innovation, exceeding our customers' expectations, and making a real impact for our company through our shared purpose. Our mission is to protect people when they need it most, and we're constantly evolving to stay ahead of their needs. About the Role We're looking for a Customer Service Representative to join our team in Indianapolis, IN. As a Customer Service Representative at blithequark, you will be the first point of contact for our customers, providing them with excellent service, answering billing questions, making policy changes, and offering recommendations. If you're passionate about delivering personalized service and making a positive impact on people's lives, we want to hear from you. Key Responsibilities: Provide outstanding customer service, showcasing expertise, fostering trust, and growing customer satisfaction Answer billing questions, make policy changes, and offer recommendations to customers Work effectively in a fast-paced, high-volume call center environment Learn new skills and adapt to changes quickly Be open to feedback to support performance and development Demonstrate solid computer and multi-tasking skills Qualifications and Skills To be successful in this role, you'll need: Experience providing outstanding customer service Effective communication skills, with the ability to listen and be empathetic Ability to work and grow in a fast-paced environment Willingness to learn new skills and adapt to changes quickly Openness to feedback to support performance and development Solid computer and multi-tasking skills A minimum of a high school diploma or equivalent What We Offer At blithequark, we're committed to providing a Great Company, Great Culture, Great Rewards, and Great Careers. Here's what you can expect: A competitive salary of $20.00 per hour / $40,300.00 annually Opportunities for growth and development, with many associates seeing a base salary increase of 10% within their first year Top associates can see increases up to 15% A Comprehensive Total Rewards program, including market-competitive compensation, a 401K savings plan, performance and recognition-based incentives, and tuition assistance Access to additional benefits, such as mental healthcare, fertility and adoption assistance, and workplace flexibility A dynamic and inclusive culture, with employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers Career Growth and Development At blithequark, we're committed to helping you grow and develop in your career. You'll have access to industry-leading training, certification assistance, career mentorship, and coaching with supportive leaders at all levels. Our personalized development programs are designed to help you learn, grow, and thrive in your role, with opportunities for advancement and professional growth. Work Environment and Company Culture Our culture is built on integrity, a bias for action, and a winning mindset. We value different perspectives and have an established culture of caring, inclusion, and belonging. Our teams are led by dynamic, multi-faceted leaders who are driven by performance excellence and unified under a shared purpose. We provide a work environment that is free from discrimination and harassment, where each associate can be productive and work to the best of their ability. Equal Employment Opportunity blithequark is an equal employment opportunity employer, committed to providing a fair and equal employment opportunity for all associates and job applicants, regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, or genetic information. We hire and promote individuals solely on the basis of their qualifications for the job to be filled. How to Apply If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we want to hear from you. Please submit your application to join our team at blithequark. We can't wait to hear from you!