Experienced Customer Service Representative – Delivering Exceptional Support and Driving Sales Growth at blithequark

Introduction to blithequark At blithequark, we are passionate about providing top-notch customer service and creating a work environment that fosters growth, learning, and camaraderie. As a leading company in our industry, we recognize the importance of our customers and the role our team members play in delivering exceptional support. We are committed to our values, our teams, and the science behind our services, and we are looking for talented individuals to join our team as Customer Service Representatives. About the Role As a Customer Service Representative at blithequark, you will be responsible for delivering superior customer support throughout the day by answering customer calls and problem-solving to help customers continue to live life outside. You will have the opportunity to build sales experience by upselling additional services to customers who are looking to enhance their outdoor living space. Our ideal candidate is someone who is passionate about providing exceptional customer service, has excellent communication skills, and is able to work independently and collaboratively as part of a team. Key Responsibilities Deliver superior customer support through phone calls, resolving customer complaints and concerns in a professional and decisive manner Upsell additional services to customers to meet their needs and enhance their outdoor living space Provide accurate and timely information to customers about our products and services Build strong relationships with customers to ensure customer satisfaction and loyalty Collaborate with team members to achieve sales goals and provide exceptional customer service Stay up-to-date with product knowledge and services to provide accurate information to customers Requirements and Qualifications To be successful in this role, you will need to have: High standards for excellence, integrity, and customer service Excellent customer service skills, with the ability to resolve conflict in a professional and decisive manner Foundational sales skills to upsell products and services to meet customer needs Written and verbal communication skills for professional business interactions Proficient computer skills, especially with Microsoft Office applications (Word, Excel, Outlook, PowerPoint) Familiarity with social media applications (Facebook, Instagram, LinkedIn) Ability to learn and apply general knowledge of the company, products, and services Ability to read, comprehend, and adhere to instructions, processes, and procedures Keen attention to detail and mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure Good organizational and time management skills, including punctuality for on-time attendance Ability to work independently under general supervision and collaboratively as part of a team Ability to talk and type simultaneously when interacting with customers Preferred Qualifications Associate degree from a two-year college or technical school Previous experience in customer service or sales Knowledge of the lawn care industry or related field What We Offer At blithequark, we offer a competitive salary range of $27,669.00 - $51,188.00, based on qualifications, experience, and other considerations permitted by law. We also offer a range of benefits, including: Medical, dental, and vision insurance Company-matching 401(k) Paid time off and sick leave Opportunities for career growth and development A dynamic and supportive work environment Career Growth and Development At blithequark, we are committed to helping our team members grow and develop in their careers. We offer training and development programs, as well as opportunities for advancement and professional growth. Our goal is to create a work environment that is supportive, inclusive, and challenging, where our team members can thrive and reach their full potential. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. We believe in fostering a work environment that is collaborative, supportive, and fun, where our team members can work together to achieve our goals. We are committed to diversity and inclusion, and we encourage diverse candidates to apply for this role. How to Apply If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this position. Please submit your application, including your resume and a cover letter, to be considered for this opportunity. Conclusion At blithequark, we are passionate about delivering exceptional customer service and creating a work environment that fosters growth, learning, and camaraderie. If you are looking for a challenging and rewarding role where you can make a difference, we encourage you to apply for this position. Join our team and become a part of a dynamic and supportive work environment that is committed to excellence and customer satisfaction.