Experienced Customer Service Representative – HVAC Dispatch and Support Specialist for Dynamic Team at blithequark

Introduction to blithequark and the Industry Are you ready to embark on a fulfilling career journey rather than just another job? Look no further than blithequark, a leading player in the HVAC industry, known for its commitment to excellence, trust, and outstanding service. With a history spanning over a decade, blithequark has built a reputation for delivering high-quality work and earning the loyalty of its customers through integrity and reliability. As a family-owned business, blithequark values its employees and customers, providing a supportive and fast-paced environment where teamwork and positivity thrive. Position Overview We are seeking an enthusiastic, ambitious, and detail-oriented Customer Service Representative (CSR) to join our dynamic team at blithequark. As a CSR, you will play a vital role in providing exceptional service to our customers, working closely with our experienced team to ensure 100% satisfaction with each service we provide. If you thrive in a fast-paced environment, love helping people, and enjoy problem-solving, we have the perfect role for you. Work with an experienced team that prioritizes its employees and customers Full-time position, Monday through Friday, 8:00 AM to 4:30 PM Hourly compensation: $17-24hr Comprehensive benefits package, including medical, life insurance, 401(k) with match, PTO, and year-round work Location: Riverdale, NJ Key Responsibilities As a Customer Service Representative at blithequark, your key responsibilities will include: Providing exceptional customer service via phone, email, and in-person Dispatching HVAC technicians to customer locations Managing customer schedules and appointments Resolving customer complaints and concerns in a professional and courteous manner Working closely with our team to ensure 100% customer satisfaction Maintaining accurate and up-to-date records and reports Participating in ongoing training and development to improve skills and knowledge Essential Qualifications To be successful in this role, you will need: High School diploma or equivalent 1-3 years of customer service and/or HVAC dispatcher experience Intermediate knowledge of concepts, practices, and procedures related to dispatching Excellent grammar and writing skills Great phone skills are required! Light sales experience a plus Proficient in Microsoft Office applications (Outlook, Excel, Word) Customer service skills Physical ability to sit for long periods of time HVAC office experience a plus but not required Knowledge of Service Titan and QuickBooks is a plus! Preferred Qualifications While not essential, the following qualifications are preferred: Previous experience in a fast-paced, high-volume customer service environment Experience with HVAC dispatching software and systems Knowledge of HVAC systems and operations Bilingual or multilingual skills Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Excellent communication and interpersonal skills Strong problem-solving and analytical skills Ability to work accurately and efficiently in a fast-paced environment Organizational and time management skills Ability to prioritize multiple tasks effectively Strong attention to detail and ability to maintain accurate records Positive attitude and ability to work well under pressure Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to ongoing training and development opportunities, including: Comprehensive training program to develop your skills and knowledge Ongoing coaching and feedback to support your growth and development Opportunities for advancement and career progression Professional development and networking opportunities Work Environment and Company Culture At blithequark, we pride ourselves on our supportive and fast-paced work environment. Our team is passionate about delivering exceptional service and making a positive impact on our customers' lives. As a Customer Service Representative, you will be part of a dynamic team that values: Teamwork and collaboration Integrity and trust Excellence and quality Positive attitude and energy Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including: Hourly compensation: $17-24hr Comprehensive benefits package, including medical, life insurance, 401(k) with match, PTO, and year-round work Opportunities for bonuses and incentives Professional development and networking opportunities Recognition and reward programs Conclusion If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative, you will play a vital role in our team and contribute to our mission of providing outstanding service to our customers. Don't miss out on this opportunity to join a dynamic and growing company and take your career to the next level. Apply today!