Associate Customer Service Representative for Exceptional B2C Experience and Product Support in a Remote Setting

Introduction to blithequark At blithequark, we are passionate about delivering world-class customer experiences that exceed expectations. As a leader in our industry, we understand the importance of providing top-notch support to our customers, ensuring their satisfaction and loyalty. Our commitment to excellence is reflected in our products and services, designed to make a positive impact on people's lives. We invite you to join our team as an Associate Customer Service Representative, where you will play a vital role in providing exceptional B2C support and product expertise to our valued customers. Job Overview As an Associate Customer Service Representative at blithequark, you will be responsible for assisting customers with product support, including installation, troubleshooting, and order placement. Your primary goal will be to provide empathetic, courteous, and quality customer care during telephone interactions, ensuring timely resolution of customer inquiries. You will be empowered to make a positive impact on our customers' experiences, and your performance will be measured by customer feedback surveys and experience evaluations. Key Responsibilities Answer inbound customer inquiries via phone calls, performing diagnosis of products and taking appropriate action Perform advanced troubleshooting and advise specification guidelines with plumbers, designers, and retail, wholesale, and showroom personnel Walk customers and trade professionals through step-by-step installation and/or repair of blithequark products Demonstrate technical proficiency in navigating and managing multiple computer windows and software systems, including customer relationship management, order management, and the blithequark website Effectively utilize Customer Care Center technology, including Salesforce CRM, blithequark.com, SAP, Microsoft Teams, Outlook Email, Sharepoint, Verint Schedules, and Workbrain Gain knowledge of all blithequark products and associated warranties Read and understand technical publications, diagrams, and specification documents Track orders, provide availability, and other shipping information Upsell blithequark products and accessories as appropriate Assist with implementing procedures to maximize up-time and phone coverage Track trends in product variations and report to engineering and quality as appropriate Participate in department initiatives as needed Essential Qualifications To be successful in this role, you will need: A high school diploma or GED, with a 2-4 year degree preferred 1+ years of customer service experience, with previous computer experience necessary Experience in a call center environment is preferred Completion of internal Brand Ambassador Program required Preferred Qualifications While not required, the following qualifications are preferred: Previous experience in a remote work environment Familiarity with customer relationship management software and technology Excellent interpersonal and communication skills Skills and Competencies To excel in this role, you will need to possess: Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work in a fast-paced environment and prioritize tasks effectively Strong technical skills, with the ability to learn and adapt to new software and systems Empathy and a customer-centric approach Career Growth and Learning Benefits At blithequark, we are committed to supporting your growth and development. As an Associate Customer Service Representative, you will have access to: Comprehensive training programs to enhance your skills and knowledge Opportunities for career advancement and professional growth A supportive and collaborative work environment Regular feedback and coaching to help you achieve your goals Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive work environment. As a remote employee, you will be expected to: Have a separate, confidential, and distraction-free workspace with no background noises Be focused on delivering a world-class service experience Work during assigned shift times, Monday-Friday, between 8:00 a.m. and 5:00 p.m. Be available to work part-time hours, with the possibility of increased hours during peak season Compensation, Perks, and Benefits As an Associate Customer Service Representative at blithequark, you will be eligible for: A competitive hourly rate, with a range of $20.00 - $21.00 A $500 sign-on bonus Day 1 benefits, including medical, dental, vision, and 401k Opportunities for career growth and professional development A positive and inclusive work environment Conclusion If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply for the Associate Customer Service Representative position at blithequark. With our commitment to supporting your growth and development, you will have the opportunity to make a positive impact on our customers' lives and advance your career in a dynamic and inclusive environment. Apply today to join our team and become a part of the blithequark family!