Experienced Customer Success Manager for Digital Transformation and Customer Experience Enhancement

Welcome to blithequark blithequark empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source technology at its core, the blithequark Digital Experience Platform enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. As a leader in the industry, blithequark is positioned as a market leader by the analyst community and is listed as one of the world’s top software companies. About the Role blithequark is currently looking for a Customer Success Manager to join our Global Customer Success team. As a Customer Success Manager at blithequark, you will be a contributing member of our team, delivering a world-class success experience for our customers. If you’re passionate about customer success, it’s difficult to find a more challenging and exciting role than this. In this international role, you will interact with many different cultures and types of people, working with well-known customer names across many countries. With the kind of products and services that we offer, you will be doing something great for the community and for people with different kinds of disabilities and challenges all around the world. Key Responsibilities Act as an ambassador for our customers, ensuring they are greeted and onboarded to our platform in the best way possible Educate clients on product information, including function, specifications, purpose, and developments in product design Work with internal teams, including sales, product, marketing, and support, to ensure that customer expectations are met and exceeded Check in with clients at least once per quarter and when needed, to continuously give them the best customer experience possible, making sure they feel supported at all times Respond to customer support issues in a timely and professional manner Identify upsell opportunities to expand the customer’s use and value from the platform and thereby generate more revenue Requirements To be successful in this role, you will need: 2+ years of service experience Knowledge or interest in web development (HTML and Accessibility is a plus) Professional business acumen with strong written and verbal communication skills Sense of ownership and pride in what you do Maintain, organize, and set priorities throughout your business day Strong work ethic with a desire to learn and grow Working knowledge of customer support systems, such as Intercom, Zendesk, or equivalent, is a plus Working knowledge of Google Suite Preferred Qualifications While there is no perfect candidate, we prefer individuals with: Experience in hospitality, retail, or similar customer-facing business sectors A good understanding of web technologies, including how a browser and websites work, with knowledge of HTML and Web Accessibility being a plus High level of collaborative and communicative skills, as you will be talking to customers and colleagues regularly A salesperson mindset, with the ability to identify upsell opportunities and expand the customer’s use and value from the platform A curious and passionate approach to learning new things, with a desire to deliver an amazing customer experience An outgoing, down-to-earth, friendly, and approachable personality, with no fear of talking to all kinds of people Career Growth and Learning Benefits At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Success Manager, you will have access to: Ongoing training and development opportunities to enhance your skills and knowledge A collaborative and supportive team environment, with regular feedback and coaching Opportunities to work with a wide range of customers and industries, broadening your experience and expertise A culture that encourages innovation, creativity, and experimentation, with a focus on delivering exceptional customer experiences Work Environment and Company Culture blithequark is an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are a dynamic and fast-paced company, with a culture that values: Collaboration and teamwork, with a focus on delivering exceptional customer experiences Innovation and creativity, with a willingness to experiment and try new things Diversity and inclusion, with a commitment to creating a welcoming and inclusive work environment Continuous learning and development, with opportunities for growth and advancement Compensation, Perks, and Benefits As a Customer Success Manager at blithequark, you can expect: A competitive salary and benefits package, with opportunities for bonuses and incentives A comprehensive range of perks, including flexible working hours, remote work options, and access to the latest technology and tools A dynamic and supportive work environment, with a focus on collaboration, innovation, and customer satisfaction Opportunities for career growth and advancement, with a commitment to helping you develop your skills and expertise Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Success Manager at blithequark, you will be part of a dynamic and innovative team, with a commitment to helping you grow and develop in your career. Don’t miss out on this chance to join a leading software company and make a real difference in the lives of our customers. Apply now to become a part of the blithequark team and start your journey to success.