Experienced Customer Success Manager (High Touch) for APJ Region - Driving Business Growth through Strategic Partnerships and Exceptional Customer Experience

Welcome to blithequark blithequark is a pioneering global communications platform powered by cutting-edge Language AI technology. Since its inception, the company has been on a mission to break down language barriers and foster seamless communication across the globe. With its human-sounding translations and intelligent writing suggestions, blithequark has empowered over 100,000 businesses to transform their communications, expand into new markets, and boost productivity. Moreover, the company's innovative solutions have enabled millions of individuals worldwide to make sense of the world and express their ideas with clarity and precision. Our Vision and Mission At blithequark, our goal is to become the global leader in Language AI, developing products that drive better communication, foster connections, and make a tangible impact on people's lives. To achieve this ambitious goal, we are seeking talented and dedicated individuals to join our dynamic team and contribute to our exciting journey. If you are ready to work with a forward-thinking team and build your career in the fast-moving AI space, blithequark is your next destination. What Sets Us Apart What sets blithequark apart is its unique blend of modern technology, competitive benefits, and an open, welcoming work culture that enables our people to thrive. When we share what it's like to work at blithequark, the reactions are overwhelmingly positive. This may be because of our products that have helped countless people worldwide or our shared mission to improve communication for individuals and businesses, bringing cultures closer together. What we know for sure is this: being part of blithequark means joining a team dedicated to innovation and employee well-being. Discover what our teams have to say about life at blithequark on LinkedIn, Instagram, and our Blog. Meet the Team Behind This Journey We are looking for a diligent and dedicated Customer Success Manager to care for, advocate for, and grow important customer relationships at blithequark. Specifically, we are seeking someone who can build and deepen our connections with senior stakeholders, conduct technical and commercial conversations with various teams, own onboarding, and drive product adoption within a subset of our customer base. In a nutshell, we want you to create loyal fans and ambassadors for blithequark. Your Responsibilities Build long-term relationships with your book of business, to deeply understand their ecosystem, strategy, and goals. Position yourself as a strategic partner with your customers through regular exchange and proactive communication. Enable your new customers to scale quickly by leading a tailored onboarding journey and providing exceptional support. Safeguard high customer satisfaction and experience by encouraging spotless product adoption within the customer organization. Team up with the account executives to identify growth potential and create a solid pipeline of up- and cross-sell opportunities. Proactively and regularly educate your book of business on product usage to ensure customer success and maximize the value of our solutions. Be the customer's advocate by involving other blithequark areas, such as support, finance, legal, or backend, on a case-by-case basis to resolve issues and address concerns. Quickly gain a strong understanding of blithequark's products and customer needs to troubleshoot and rapidly resolve various inquiries and issues. Meet and exceed quarterly activity and retention goals, while continuously monitoring and improving customer satisfaction and experience. Track all customer details, including use cases, purchase timeframes, and next steps, to ensure seamless communication and follow-up. Work closely with blithequark leadership across multiple functions (e.g., product, sales, and operations) to improve our product and service and drive business growth. Lead and contribute to shaping our customer success management strategy, sharing your expertise and insights to enhance our approach and achieve exceptional results. Qualities We Look For Experience managing client relationships at senior levels, with a proven track record of building trust and driving business growth. 4+ years of customer success experience, ideally with a focus on retention and a deep understanding of customer needs and expectations. Software/SaaS experience is preferred, with a strong knowledge of the industry and its trends. Exceptional organizational, presentation, and communication skills (both verbal and written), with the ability to articulate complex ideas and concepts with clarity and precision. Ability to thrive in a start-up environment, with a flexible and adaptable mindset, and a willingness to learn and grow with the company. Fluency in English and Japanese (Korean is a plus), with excellent language skills and the ability to communicate effectively with customers and stakeholders from diverse backgrounds. Team player – supportive of colleagues, with a collaborative and empathetic approach, and a strong commitment to teamwork and mutual support. What We Offer Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities, and a unique opportunity to work with a talented and diverse group of professionals. Open communication, regular feedback: we value clear, honest communication, and believe that smooth collaboration, direct and actionable feedback, and a growth mindset make us better together. Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings to company-wide events that bring us all together. Monthly hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about, and get the opportunity to work with other teams and share your ideas and expertise. 20 days of annual leave: we value your peace of mind, and offer 20 days off (excluding public holidays), as well as access to mental health resources, to ensure you're as strong mentally as you are professionally. Competitive benefits: our benefits package is tailored to reflect the diversity of our team, and includes a range of perks and benefits that will make you feel supported every step of the way. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to helping our employees grow and develop their skills and careers. We offer a range of training and development programs, including mentorship, coaching, and leadership development, to help you achieve your goals and reach your full potential. Our company is constantly evolving, and we encourage our employees to be curious, innovative, and open to new challenges and opportunities. Work Environment and Company Culture Highlights Our work environment is dynamic, collaborative, and supportive, with a strong focus on teamwork, mutual respect, and open communication. We believe in fostering a culture of empathy, inclusivity, and diversity, where everyone feels welcome and valued. Our company culture is built on a set of core values that include innovation, customer obsession, and a passion for learning and growth. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary, bonus, and benefits, that reflects your skills, experience, and contributions to the company. Our perks and benefits include flexible working hours, remote work options, and access to the latest technology and tools, to help you stay productive and focused. We also offer a range of wellness programs, including mental health support, fitness classes, and healthy snacks, to help you maintain a healthy work-life balance. Conclusion If you are a motivated and dedicated customer success professional looking for a new challenge, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to helping our customers achieve their goals, and we are looking for talented individuals who share our passion for innovation, customer success, and growth. Don't miss this chance to join our dynamic team and contribute to our mission to break down language barriers and foster seamless communication across the globe. Apply now, and let's discover your potential together! We are an equal opportunity employer, and we welcome applications from diverse candidates who are passionate about language, technology, and customer success. We believe that our differences are what make us stronger, and we are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.