**Senior Manager, Customer Engagement Strategy & Operations at blithequark**

Join the innovative team at blithequark, a global market leader in AI-enhanced technology, as we continue to revolutionize the way organizations work. As a Senior Manager of Customer Engagement Strategy & Operations, you will play a pivotal role in shaping the customer experience and driving business growth. This is an exceptional opportunity to work closely with senior stakeholders, collaborate with cross-functional teams, and leverage cutting-edge technology to deliver high-quality customer experiences. **About blithequark** blithequark was founded in 2004 by visionary engineer Fred Luddy, with a mission to transform the way we work. Today, we are a global leader, serving over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes, empowering organizations to find smarter, faster, and better ways to work. As we continue to innovate and push the boundaries of what is possible, we are seeking talented individuals to join our team and help us achieve our purpose of making the world work better for everyone. **Job Description** As the Senior Manager of Customer Engagement Strategy & Operations, you will be responsible for managing executive-level customer and partner engagements, collaborating with commercial, partner, and product teams to grow and strengthen customer and partner relationships. This role enables executive focus and visibility while giving you exposure across product, sales, and field teams on high-impact priorities. **Key Responsibilities:** * Shape the Customer Engagement strategy for the SVP, owning and optimizing efforts while prioritizing key interactions with customers and partners * Collaborate with Sales Principals, Business Development, and teams across Product and Engineering to identify and enhance high-impact touchpoints * Strengthen customer and partner relationships by ensuring thorough preparation for every engagement, including compiling briefing materials, organizing necessary resources, and managing coordinated follow-ups * Attend all customer and partner meetings, capturing major takeaways, maintaining milestones, and tracking, assigning, and driving the delivery of clear action items on behalf of the GM * Engage cross-functionally on critical company priorities, including supporting blithequark's AI initiatives * Participate in evaluating and forming technology partnerships and strategic alliances to enhance customer value **Qualifications:** * 10+ years of work experience, including exposure to product, sales, strategy, partnerships, or similar functions. 4+ years in top-tier management consulting is strongly preferred * Experience in leveraging or critically thinking about how to integrate AI into work processes, strategic direction, or problem-solving * Strong diagnostic and strategic thinking, including the ability to define and understand market landscapes in technology, and understand the positioning of different players * Executive presence, with outstanding verbal and written communication skills * Proven ability to build consensus among senior stakeholders and drive results in high-stakes environments * Demonstrated learning agility, adaptability, and problem-solving skills in fast-paced environments * Sharp business judgment, ability to see the "big picture" and to prioritize quickly * Proficiency with PowerPoint, Excel, PowerBI, and Dynamics, as well as familiarity with several of the top productivity tools **What We Offer:** * A competitive base salary of $193,000 - $337,800, plus equity (when applicable), variable/incentive compensation, and benefits * A dynamic and inclusive work environment that values flexibility and trust * Opportunities for career growth and development, including training and mentorship programs * A comprehensive benefits package, including health plans, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs * The chance to work with a high-performing Customer Engagement team and gain broad cross-functional exposure by partnering directly with teams in Product, Sales, and Go-to-Market functions **Work Environment:** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to blithequark employees depending on the nature of their work and their assigned work location. Learn more about our work personas and how they can benefit your career. **Equal Opportunity Employer:** blithequark is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. **Accommodations:** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. **Export Control Regulations:** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), blithequark may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon blithequark obtaining any export license or other approval that may be required by relevant export control authorities. If you are a motivated and experienced professional looking for a challenging and rewarding opportunity, we encourage you to apply for this role. Join our team at blithequark and help us continue to make the world work better for everyone.