**Experienced Full Stack Technical Architect – Customer Success & Data Streaming Solutions**

Are you a seasoned technical professional with a passion for data streaming and customer success? Do you thrive in a fast-paced environment where no two days are the same? Look no further! blithequark is seeking an experienced Full Stack Technical Architect to join our Customer Success team. As a key member of our team, you will work closely with customers to design and implement data streaming solutions that drive business value and growth. **About blithequark** At blithequark, we're not just building better tech – we're rewriting how data moves and what the world can do with it. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them. We're a team of smart, curious humans pushing toward something bigger, together. We're proud to be an equal opportunity workplace, and we're committed to creating a culture where everyone can belong, lead, grow, and challenge what's possible. **The Role** As a Senior Customer Success Technical Architect at blithequark, you will be responsible for providing technical guidance and support to our customers, helping them to achieve their business goals and maximize the value of their blithequark subscription. You will work closely with our sales, product management, and engineering teams to ensure that our customers receive the best possible support and guidance. **Key Responsibilities** * Champion and advocate for the customer within blithequark, leveraging learned technical insights and perspective to drive technical success * Identify customer technical objections and develop strategies to address those blockers to adoption * Proactively support customers through technical lifecycle activities such as architecture planning, cluster and security design, monitoring and automation, review and provide guidance on upgrade or migration plans, platform and application hardening ideas, and high availability design * Guide customers up the data streaming maturity curve through recommendations on advanced technical topics, such as data mesh, stream processing, utilization optimization, and performance tuning * Develop and present periodic customer reviews, including analysis of technical health and operational performance, to blithequark senior management * Document and transfer knowledge to customers and internal teams, assisting customers in advancing their knowledge and abilities on their own, while also helping Technical Support Engineers and Professional Services teams better serve your customers * Leverage knowledge of your customer environments and use cases to influence the roadmap of blithequark products * When necessary, roll up your sleeves and dig in to help address customer issues alongside blithequark Technical Support Engineers and Core Engineering **What You Will Bring** * Bachelor's degree in computer science or engineering, mathematics, or other quantitative field * Demonstrated success in a technical field role for a product/SaaS company with enterprise customers * Passion for working on complex technical problems, with a strong understanding of modern infrastructure and streaming technologies; self-starter who loves a fast-paced environment * Excellent interpersonal and communication skills, with the ability to concisely explain tricky issues and complex solutions to a variety of personas * Demonstrated ability to manage multiple customers at a time while paying strict attention to detail and delivering results across multiple initiatives, such as driving expansion, customer satisfaction, feature adoption, and retention * Collaborative spirit, outstanding consulting and relationship management skills, and ability to rapidly switch context * Hands-on knowledge of one or more key cloud vendors (AWS, GCP, and Azure) * Solid understanding of cloud networking and security technologies (e.g., VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos, etc.) * Experience prototyping and analyzing code for client solutions in multiple languages (e.g., Java, Python, Go, etc.) * Experience with Java Virtual Machine (JVM) tuning and troubleshooting * Experience with operating Linux, with the ability to configure, tune, and troubleshoot both RedHat and Debian-based distributions * Ability to learn new technologies quickly, as well as a strong interest in doing so! **What Gives You an Edge** * Confluent Developer or Administrator certifications * Experience with Apache Flink * Experience helping customers build distributed systems or streaming solutions that use Apache Kafka alongside technologies such as Spark, Flink, Hadoop, Cassandra, etc. **What We Offer** * Competitive salary and benefits package * Opportunity to work with a leading-edge technology company * Collaborative and dynamic work environment * Professional development and growth opportunities * Flexible work arrangements, including remote work options * Access to the latest technologies and tools * Recognition and rewards for outstanding performance **How to Apply** If you're a motivated and experienced technical professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you! **Come As You Are** At blithequark, we believe that belonging isn't a perk – it's the baseline. We work across time zones and backgrounds, knowing that the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible. We're proud to be an equal opportunity workplace, and we're committed to creating a culture where everyone can belong, lead, grow, and challenge what's possible.