Experienced Customer Support Team Lead for Asia Pacific and Japan Region – Leadership and Strategic Development Opportunity

Welcome to blithequark blithequark is a pioneering global communications platform powered by cutting-edge Language AI technology. Since its inception, the company has been driven by a bold mission to break down language barriers and foster seamless communication across the globe. With its innovative, human-sounding translations and intelligent writing suggestions, blithequark has empowered over 100,000 businesses to transform their communications, expand into new markets, and significantly enhance productivity. Moreover, the platform has enabled millions of individuals worldwide to make sense of the world and express their ideas with clarity and precision. At blithequark, the goal is ambitious and clear: to emerge as the global leader in Language AI, developing products that drive better communication, foster meaningful connections, and make a tangible, real-life impact. To achieve this vision, blithequark is seeking talented, forward-thinking individuals to join its dynamic team and contribute to the company's exciting journey. If you're ready to thrive in a fast-paced, AI-driven environment and build a rewarding career, blithequark is your ideal destination. What Sets blithequark Apart blithequark stands out due to its unique blend of modern technology, competitive benefits, and an open, welcoming work culture that prioritizes the well-being and growth of its employees. The company's products have made a profound impact on people worldwide, and its shared mission to improve communication for both individuals and businesses has brought cultures closer together. By joining blithequark, you become part of a team dedicated to innovation and employee well-being. Discover the blithequark experience through the stories and insights shared by its teams on LinkedIn, Instagram, and the blithequark Blog. Your Role at blithequark blithequark is expanding its reach and dismantling language barriers worldwide. By joining the company as a Customer Support Team Lead for the Asia Pacific and Japan region, you'll be at the heart of the blithequark customer experience. This exciting opportunity arises as the customer support team is growing rapidly to meet the evolving needs of its customers. As blithequark scales its business, it needs a skilled leader to guide its Asia Support Team. The ideal candidate is a 'people person' who can lead a happy team of specialists to success. If you embrace change, navigate ambiguity with ease, and are passionate about customer support, this role is tailored for you. Your Responsibilities Provide visionary leadership, support, and guidance to support agents across multiple locations within Asia, ensuring operational efficiency, quality, and the achievement of both departmental KPIs and company objectives. Contribute to the development and implementation of regional strategies that align with blithequark's global vision. Represent the Support function on the regional leadership team, maintaining regular communication with senior management and providing updates on regional performance. Act as the regional ambassador within the larger Global Support team, providing ownership and updates on Asia-specific initiatives and achievements. Support your team in their day-to-day work, addressing challenges and ensuring they have the resources needed to excel. Lead the hiring and interviewing process for new team members, focusing on finding talent that fits blithequark's culture and values. Help team members improve their productivity and efficiency, fostering a culture of continuous improvement. Build and maintain a positive, inclusive team culture that reflects blithequark's values. Assist with the training and onboarding of new team members, ensuring they feel welcome and prepared for their roles. Support the skills and career development of team members, providing guidance and opportunities for growth. Hold regular one-on-one meetings with team members and manage weekly team meetings to ensure open communication and alignment. Utilize data dashboards to anticipate customer and team trends, making informed decisions to drive team success. Identify opportunities to improve team performance and efficiencies, proposing and implementing initiatives as needed. Collaborate on projects that support the delivery of department OKRs, ensuring alignment with blithequark's strategic objectives. Partner cross-functionally with other teams to deliver projects and process improvements, fostering a spirit of collaboration and innovation. About You You have a natural inclination towards helping others and are passionate about delivering exceptional customer experiences. You bring 5+ years of experience in a customer support role, with a proven track record of leadership and team management. You possess strong communication skills in both Japanese and English, with the ability to communicate effectively in written and verbal forms. You are comfortable with a hybrid work schedule, which includes coming into the office a few days a week, and are adaptable to the needs of a global team. You thrive in environments where change is constant and are adept at navigating ambiguity with grace and professionalism. You enjoy solving problems, learning new skills, and are committed to your own growth and development. You are empathetic and understanding, with a strong interest in coaching and leadership that empowers your team to succeed. You have the ability to analyze data, understand trends, and make informed decisions that drive positive outcomes. Your proactive nature and willingness to embrace new challenges enable you to master complex situations and contribute to the team's success. What blithequark Offers Diverse and Internationally Distributed Team: By joining blithequark, you become part of a vibrant, global community with colleagues from over 90 nationalities. This diversity is not just a statistic; it's a strength that enriches our work environment and fosters a culture of inclusivity and respect. Open Communication and Regular Feedback: At blithequark, we believe in the power of clear, honest communication. We encourage open dialogue, direct feedback, and a growth mindset, knowing that these elements are crucial for our collective success and personal growth. Hybrid Work Schedule and Flexible Hours: We offer a flexible work arrangement that includes both office and remote work, allowing you to balance your professional and personal life effectively. With trust in your productivity, we focus on outcomes rather than hours worked, ensuring you have the autonomy to manage your time wisely. Regular In-Person Team Events: blithequark values face-to-face interactions and organizes regular team events, from local gatherings to company-wide meetings, to foster camaraderie and a sense of belonging among team members. Monthly Full-Day Hacking Sessions: Every month, we dedicate a day to innovation and creativity, where you can dive into a project that sparks your passion or collaborate with other teams on something new. This is your chance to make a meaningful impact and see your ideas come to life. Generous Annual Leave and Mental Health Support: We prioritize your well-being, offering 20 days of annual leave (excluding public holidays) and access to mental health resources. Your peace of mind and happiness are essential to us. Competitive Benefits Package: Our benefits are designed to reflect the diversity of our team and are tailored to support you at every step of your journey with blithequark. From competitive compensation to a range of perks, we're committed to ensuring you feel valued and supported. Career Growth and Learning Opportunities At blithequark, we're committed to your growth and development. We believe in providing opportunities for continuous learning, whether through formal training programs, mentorship, or the chance to work on challenging projects that push your skills and knowledge. Our goal is to help you achieve your career aspirations while contributing to the company's success. Work Environment and Company Culture Our work environment is designed to be collaborative, inclusive, and inspiring. We foster a culture that values diversity, creativity, and innovation, where every voice is heard and every contribution matters. By joining blithequark, you become part of a community that is passionate about making a difference through technology and teamwork. Compensation, Perks, and Benefits We offer a competitive compensation package that reflects your skills, experience, and contributions to the company. Our perks and benefits are designed to support your well-being, provide opportunities for growth, and ensure you feel valued and appreciated as a member of the blithequark team. Conclusion If you're inspired by blithequark's mission and excited about the opportunity to lead and grow with a dynamic team, we encourage you to apply. At blithequark, we don't just look for candidates who check all the boxes; we're interested in individuals who bring unique perspectives, skills, and experiences to the table. If you're ready to embark on a challenging and rewarding journey, let's discover your potential together. Apply now and become part of a team that's changing the world, one language at a time. We Are an Equal Opportunity Employer At blithequark, we welcome individuals from all backgrounds and believe that our diversity is our strength. Our product is for everyone, and so is our workplace. We're committed to creating an inclusive environment where every team member feels valued, respected, and empowered to contribute their best work. Bring your authentic self, your experiences, and your perspectives to blithequark, and let's achieve great things together.