**Experienced Customer Success Manager – Regulatory Technology and Financial Services**

At blithequark, we're revolutionizing the world of regulatory compliance with our cutting-edge technology and innovative solutions. As a global leader in RegTech, we're shaping the future of financial services and empowering our clients to stay ahead of the curve. We're now seeking an experienced Customer Success Manager to join our team and help us deliver exceptional results for our clients. **About blithequark** blithequark is a globally recognized brand at the forefront of Regulatory Technology. Our industry-leading SaaS solutions are trusted by the world's top financial institutions globally. In 2024, we achieved over 50% growth, both organically and through two strategic acquisitions. We're a fast-paced, high-performing team that thrives on pushing boundaries—continuously evolving our products, services, and operations. At blithequark, we don't just keep up; we stay ahead. We believe our future is built by bold, ambitious individuals who are driven to make a real difference. Our "make it happen" culture empowers you to take ownership of your career and accelerate your personal and professional development from day one. With over 700 blithequarkers across 19 countries spanning EMEA, the Americas, and APAC, we operate as one team with a shared mission to transform regulatory compliance. Diversity, collaboration, and purpose are the heartbeat of our success. **Role Mission** As a Customer Success Manager at blithequark, you will be responsible for building deep relationships with our clients by hand-holding them through the user journey, understanding their needs, and making sure that they're getting the most out of our products. You will be the voice of the customer within blithequark, advocating for their needs and working closely with internal teams to ensure customer satisfaction. **Responsibilities** * **Customer Advocacy**: Act as the voice of the customer within blithequark, advocating for their needs and working closely with internal teams to ensure customer satisfaction. * **Product Expertise**: Develop a deep understanding of blithequark's products and services. Provide clients with expert guidance on best practices and how to leverage our solutions to meet their regulatory needs. * **Value Realization**: Work with clients to define success metrics and demonstrate the value of blithequark's solutions. Conduct regular check-ins and business reviews to ensure clients are achieving their goals. * **Issue Resolution**: Proactively identify and address any issues or challenges clients may face. Coordinate with technical support and other internal teams to resolve problems promptly and effectively. * **Customer Retention**: Develop and execute strategies to drive customer retention and reduce churn. Identify opportunities for upselling and cross-selling additional products and services. * **Training and Education**: Conduct training sessions and webinars to educate clients on new features, product updates, and best practices. Create and maintain educational resources and documentation. * **Feedback Loop**: Collect and analyze client feedback to inform product development and improve customer experience. Share insights and recommendations with product and development teams. * **Performance Tracking**: Monitor key performance indicators (KPIs) related to customer success and provide regular reports to management. Use data-driven insights to refine customer success strategies. **Requirements** * **Strong experience managing relationships/accounts across financial services industry** * **Exceptional interpersonal and relationship-building skills with a proven ability to understand client needs, build trust, and deliver long-term value** * **Excellent written and verbal communication skills to clearly articulate complex financial solutions and engage with both technical and non-technical stakeholders** * **Ability to interpret client data and usage metrics to drive insights, identify trends, and recommend solutions aligned with business goals** * **Skilled in managing and resolving client challenges with a proactive, solution-oriented approach in high-pressure or regulated environments** * **Comfortable working with financial platforms, CRM systems (e.g., Salesforce)** * **Experience working closely with Sales, Product, Compliance, and Support teams to ensure client satisfaction and advocacy** **What We Offer** * **Competitive salary and bonus structure** * **Comprehensive benefits package, including health insurance, retirement plan, and paid time off** * **Opportunities for career growth and professional development** * **Collaborative and dynamic work environment** * **Recognition and rewards for outstanding performance** **How to Apply** If you are passionate about leveraging technology to transform regulatory compliance and meet the qualifications outlined above, we invite you to apply. Please submit your resume detailing your relevant experience and interest in blithequark. We celebrate diversity and are committed to creating an inclusive environment for all employees.