Senior Director of Customer Success – Strategic Leader for Exceptional Customer Outcomes and Business Growth at blithequark

Introduction to blithequark At blithequark, we are passionate about empowering brands to turn their ideas into impactful realities. Our innovative brand platform is designed to transform the way teams organize digital assets, collaborate on projects, and create engaging campaigns. With a global presence and offices in key locations, we pride ourselves on fostering a vibrant culture that values creativity, collaboration, inclusion, and joy. Our team is dedicated to supporting thousands of marketers and designers worldwide, including renowned brands, to build and maintain strong, engaging brands. About the Role We are seeking an experienced and strategic Senior Director of Customer Success to lead and strengthen our U.S. Customer Success organization. As a key member of our leadership team, you will be responsible for guiding our team to deliver exceptional customer outcomes, improve operational efficiency, and ensure alignment with our global goals. This is an exciting opportunity for a seasoned professional to make a significant impact on our business growth and customer success strategy. Your Team You will be joining a diverse and driven team with a mix of skills in design, agencies, project management, and customer success. Our team members are passionate about supporting our customers in achieving their brand goals and are committed to delivering outstanding results. When not working closely with customers, they enjoy pursuing their interests, spending time with family and friends, or exploring new hobbies. Your Mission As the Senior Director of Customer Success, your mission will be to provide strategic guidance and hands-on leadership to our U.S. Customer Success team. You will be responsible for designing and executing regional customer success strategies that align with our global objectives and adapt to market needs. Your focus will be on building a high-performing, solutions-oriented team that supports customer success at scale while contributing to the long-term growth of blithequark. Key Responsibilities Some of the key responsibilities of this role include: Providing strategic guidance for the U.S. Customer Success team and directly managing key accounts when needed Designing and executing regional customer success strategies that align with global objectives and adapt to market needs Driving operational excellence by improving processes, playbooks, and tools that enable scalable customer success Partnering closely with Sales, Partnerships, Product, Marketing, and Revenue Operations to align on customer lifecycle strategy and execution Using customer and business data to make informed decisions that improve retention, adoption, and satisfaction Representing the U.S. customer voice within the organization, ensuring insights shape product direction and company priorities Fostering a solutions-focused culture that encourages accountability, innovation, and constructive challenge Your Story To be successful in this role, you should have: 10+ years of experience in Customer Success, Account Management, or a similar customer-facing leadership role within B2B SaaS 5+ years of experience managing managers and leading distributed teams of 10 or more people Proven ability to operate at both a strategic and hands-on level, including managing key customer relationships directly Strong decision-making skills grounded in business data and customer insight Experience scaling teams and building operational frameworks that drive efficiency and measurable outcomes Confident and clear communication skills with proven success in executive-level discussions Collaborative leadership style that inspires trust, challenges constructively, and builds an inclusive, high-performance culture Experience in Martech or Adtech is a plus What We Offer At blithequark, we are committed to providing our employees with a supportive and inclusive work environment that fosters growth, creativity, and well-being. Some of the benefits we offer include: Competitive compensation package with a base salary range of $160,000 - $200,000 and on-target earnings of $200,000 - $250,000 Comprehensive benefits package, including at least 5 weeks of holiday (PTO), paid educational and well-being days off, home office setup budget, and annual salary review Opportunities for professional growth and development, including training and education programs A vibrant and social team environment with regular team-building activities and social events Flexible work arrangements, including remote work options and flexible hours A dynamic and inclusive work culture that values diversity, equity, and inclusion Why Join blithequark? At blithequark, we are passionate about empowering brands to achieve their goals and make a meaningful impact. By joining our team, you will have the opportunity to: Work with a talented and dedicated team of professionals who are passionate about customer success Contribute to the growth and development of a innovative and fast-paced company Develop your skills and expertise in customer success and leadership Be part of a company that values diversity, equity, and inclusion and is committed to creating a positive and supportive work environment Enjoy a competitive compensation package and comprehensive benefits How to Apply If you are a motivated and experienced customer success professional looking for a new challenge, please submit your application, including your CV and a cover letter, to our website. We look forward to hearing from you and exploring how you can contribute to the success of blithequark. Next Steps Once you have submitted your application, our Talent Team will review your CV and cover letter and contact you to discuss the next steps in our recruitment process. This may include: An initial phone or video screening with our Talent Team A series of interviews with our leadership team and other stakeholders A skills assessment or case study to evaluate your customer success and leadership skills A final interview with our executive team to discuss your fit with our company culture and values Conclusion Thank you for considering this exciting opportunity to join blithequark as our Senior Director of Customer Success. We are confident that your skills, experience, and passion for customer success will make you a valuable addition to our team. If you have any questions or would like to learn more about this role, please do not hesitate to contact us. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.