Experienced Portfolio Customer Success Manager – Strategic Customer Engagement and Growth Acceleration Expert

About blithequarkblithequark is a leader in password and identity management, making it easier to log into life and work. Trusted by 100,000 businesses and millions of users, blithequark combines advanced security with effortless access for individuals, families, small business owners, and enterprise professionals. With blithequark, important credentials are protected and private – and always within reach. Curious about our products? Visit our website and try it free! We welcome new ideas, support your growth, and recognize your value, if this aligns with what you are looking for in your next career move, Join Us! blithequark is looking for a Portfolio Customer Success Manager: As a Portfolio Customer Success Manager, you will lead strategic customer success initiatives across a portfolio of high-value, complex customers. Your mission is to deliver a world-class customer experience that drives deep adoption, maximizes product utilization, and accelerates retention and expansion of blithequark solutions. You will serve as a trusted advisor and orchestrator of cross-functional programs that align customer outcomes with business growth. About the Team: Our Global Customer Success Managers are a high-performing, customer-focused team. As part of the broader Customer Experience organization, we drive Gross Revenue Retention (GRR), expansion, and long-term success through proactive engagement and partnership. We work closely with the Renewals team to ensure seamless lifecycle management and deliver measurable business outcomes. We value collaboration, celebrate achievements, and support one another in elevating the customer experience. If you are passionate about complex problem solving and motivated by scale, then this is the role for you! Who will you work with? You will collaborate with Sales leadership to define and execute strategic engagement plans for your portfolio. You will also work with Product, Engineering, Marketing, and Customer Care to shape the customer journey, advocate for customer needs, and influence product direction. Building strong internal partnerships will be essential to driving scalable success across the organization. What are some of the exciting challenges you will be working on? Own the end-to-end success of complex, high-value customers, serving as their strategic advisor and primary point of contact throughout their lifecycle. Design and implement tailored engagement strategies aligned with each customer’s business objectives, driving adoption, utilization, retention, and expansion. Lead onboarding and maturity planning to ensure customers achieve First Value Attainment and progress toward full solution adoption. Use data and insights to proactively monitor customer health, identify risks and opportunities, and take action to improve outcomes. Deliver impactful customer interactions through a mix of digital-led programs, one-to-many initiatives, and personalized engagements. Collaborate cross-functionally to ensure a seamless and value-driven customer experience. Advocate for customer needs internally, influencing product and service enhancements. Apply deep product knowledge to guide customers through complex use cases and unlock the full potential of blithequark. Communicate with clarity and precision, ensuring timely follow-through and responsiveness. What does it take to work at blithequark? Proven ability to think strategically about customer success and align engagement strategies with business outcomes. Proven experience in Customer Success, Account Management, or a related strategic customer-facing role, preferably in SaaS or cybersecurity. Skilled in navigating complex customer environments and engaging with senior stakeholders. Fluency in English is required; proficiency in additional European languages is a strong advantage. Strong data literacy and experience using BI tools (e.g., PowerBI) to inform strategy and measure impact. Proficiency in customer success platforms (e.g., Gainsight, Salesforce) and managing multiple initiatives in a fast-paced environment. Ability to influence cross-functional teams and drive alignment around customer-centric goals. It's great, but not required: Experience in cybersecurity or SaaS environments. Deep understanding of blithequark solutions and ecosystem. Familiarity with scaled success models and digital engagement strategies for portfolio customers. Essential Skills and Competencies: To be successful in this role, you will need to possess a unique blend of strategic thinking, customer-centricity, and technical expertise. You should be able to demonstrate: Strategic thinking: The ability to develop and execute strategic plans that drive customer success and business growth. Customer-centricity: A deep understanding of customer needs and the ability to deliver tailored solutions that meet those needs. Technical expertise: A strong understanding of blithequark solutions and the ability to apply that knowledge to drive customer success. Communication skills: The ability to communicate complex ideas and solutions in a clear and concise manner. Collaboration and influencing skills: The ability to build strong relationships with cross-functional teams and influence decision-making. Career Growth Opportunities and Learning Benefits: At blithequark, we are committed to helping our employees grow and develop in their careers. As a Portfolio Customer Success Manager, you will have access to a range of training and development opportunities, including: Professional development programs: We offer a range of programs designed to help you develop new skills and advance your career. Mentorship opportunities: You will have the opportunity to work with experienced professionals who can provide guidance and support. Industry conferences and events: We encourage our employees to attend industry conferences and events to stay up-to-date with the latest trends and developments. Work Environment and Company Culture: At blithequark, we are proud of our remote-first culture and our commitment to creating a positive and inclusive work environment. As a Portfolio Customer Success Manager, you will be part of a dynamic and supportive team that values collaboration, creativity, and innovation. You will have the opportunity to work with a range of talented professionals who are passionate about delivering exceptional customer experiences. Compensation, Perks, and Benefits: We offer a competitive compensation package, including a range of perks and benefits, such as: Flexible Paid Time Off policies: We offer a range of flexible paid time off policies, including quarterly self-care days and volunteer days. Comprehensive health coverage: We offer comprehensive health coverage, including dependents. Home office setup support: We provide support for setting up your home office, including equipment and software. Continuous learning and development opportunities: We offer a range of training and development opportunities, including an annual learning stipend. Conclusion: If you are a motivated and experienced customer success professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Portfolio Customer Success Manager at blithequark, you will have the opportunity to work with a range of complex and high-value customers, develop and execute strategic plans, and drive business growth. You will be part of a dynamic and supportive team that values collaboration, creativity, and innovation. Don't miss out on this opportunity to join a leading company in the password and identity management industry and take your career to the next level. Unlock your potential with us - your skills, experience, and unique perspective matter more than just checking the boxes. Apply today, and let's build the future together! We’re building an inclusive community that reflects the people of all races, genders, sexual orientations, national origins, backgrounds, and perspectives who share our world.